Contracts, Compliance & Financial Operations Leader
Resume:
Rudi Volkman
****.*******@*****.***
Experience
Contracts and Reporting Manager Gulf Coast Transit District Texas City, TX • June 2023 – Present
Compliance & Governance: Direct the maintenance and oversight of all agency contracts, organizational policies, and standard operating procedures (SOPs) to ensure full alignment with regulatory requirements.
Federal & State Reporting: Lead the collection, validation, and submission of critical operational and financial data to TxDOT and the Federal Transit Administration (FTA), ensuring accuracy in National Transit Database (NTD) reporting.
Interdepartmental Coordination: Partner with department heads to facilitate the continuous review and update of internal policies, fostering organizational consistency and operational transparency.
Fleet Asset Management: Oversee comprehensive record-keeping for support vehicle rentals and fleet usage, maintaining audit-ready documentation for asset tracking and cost analysis.
AP Specialist II Callan Marine
Galveston, TX • January 2023 – April 2023
Financial Oversight: Managed full-cycle accounts payable, including receiving, processing, and reconciling vendor invoices to ensure timely payments and accurate ledger entries.
Expense Management: Audited and reconciled AMEX corporate accounts against employee expense reports and receipts, maintaining strict compliance with company policy.
Process Documentation: Developed comprehensive flow charts and step-by-step instructional manuals for internal processes, improving departmental training and eƯiciency.
Rudi Volkman
****.*******@*****.***
Communication: Served as a primary point of contact for vendor inquiries and departmental correspondence, facilitating professional and eƯective resolution of account discrepancies.
Custom Care Specialist Custom Chemical Services, LLC Hitchcock, TX • May 2022 – November 2022
Logistics Coordination: Managed the manufacturing and shipping lifecycle of chemical products, including arranging freight carriers and coordinating pickups for customer orders.
Order Management: Streamlined the intake and processing of customer requests to ensure accurate delivery timelines and high service standards.
Financial Support: Processed payables and vendor invoices, ensuring financial documentation aligned with logistics and procurement records. Executive Assistant Lakeside MRI & Diagnostic Center Houston, TX • January 2022 – May 2022
Systems Administration: Engineered and maintained database systems to track patient appointments and collection eƯorts, improving data integrity and follow-up success.
Revenue Cycle Support: Processed complex payments (credit, check, money order) for patients, insurance providers, workers’ compensation claims, and legal counsel.
Policy Development: Drafted and edited oƯicial policy documents and staƯ training materials to enhance operational transparency and patient communication.
Workflow Optimization: Managed high-volume scheduling and mail distribution, ensuring seamless communication between the facility and oƯ-site centers. OƯice Manager Island Mann Plumbing
League City, TX • June 2020 – January 2022
Rudi Volkman
****.*******@*****.***
Operations Management: Orchestrated daily schedules for 15 technicians, 5 subcontractors, and 5 installation crews, consistently meeting project deadlines and service goals.
Financial Integration: Utilized QuickBooks to manage vendor onboarding, payment reconciliation, and statement creation while supporting the billing department.
Quality Assurance: Acted as the primary liaison between homeowners and executive leadership to resolve complex complaints and ensure customer satisfaction.
Performance Analytics: Developed specialized databases to track technician sales and productivity, providing leadership with actionable data for performance reviews.
Inventory Control: Established warehouse protocols and documentation systems to optimize stock levels and streamline the ordering of materials. Executive Administrative Assistant Iinsha Apps / Lakeside MRI Houston, TX • May 2019 – June 2020
Data Management: Maintained application download databases and logged technical errors/user complaints for the development team.
Talent Acquisition: Conducted initial screenings and interviews for new hire candidates to support organizational growth.
Patient Coordination: Facilitated end-to-end patient care by coordinating with physician oƯices to ensure all clinical requirements were met prior to procedures.
Financial Controls: Managed the secure collection and deposit of insurance and patient payments, maintaining accurate daily transaction logs. Customer Service Representative QuickBooks Online Remote • August 2018 – May 2019
Technical Troubleshooting: Provided expert-level support for small business owners, resolving software issues and optimizing the use of QuickBooks Online tools.
Rudi Volkman
****.*******@*****.***
Performance Excellence: Achieved a 98% resolution rate in April 2019, consistently exceeding departmental benchmarks for first-call resolution. Manager Busters Old Time Photos
Galveston, TX • May 2016 – August 2018
Personnel Leadership: Oversaw all management functions, including staƯ scheduling, hiring, training, and performance management.
Operational Execution: Managed the full customer experience from wardrobe selection and photography to digital editing and final payment processing. Core Skills & Technical Proficiencies
Software: QuickBooks Online, QuickBooks Desktop, Spare EAM, TrackIt, Microsoft OƯice Suite (Excel, Word, Outlook), Database Management.
Operations: Federal & State Reporting (NTD/FTA/TxDOT), Contract Management, Process Improvement, Logistics & Freight Coordination.
Finance: Accounts Payable (AP), Account Reconciliation, Expense Auditing, Insurance Claims Processing.
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