Operational Excellence Project Manager

Project Manager

Newark, Ohio, United States, 740-***-****, ***********@*****.***

PROFILE

Project Manager with extensive experience in overseeing complex processes and enhancing operational efficiency. Streamlined billing, scheduling, and compliance, resulting in improved accuracy and reduced review times. Cultivated strong client relationships, driving satisfaction and facilitating successful installations. Specializes in process optimization and team collaboration, dedicated to delivering exceptional project outcomes.

EMPLOYMENT HISTORY

Jan 2022

Project Manager, Reading Rock Inc.

Oversee daily billing, scheduling, and ordering for high-volume division. Collaborate with team members to identify products for installations and enhance time management. Foster relationships with clientele, ensuring effective communication within and outside the division. Enhance organisational efficiency by developing new processes.

•Streamlined billing and scheduling processes, improving accuracy.

•Facilitated effective installations by coordinating product supply.

•Strengthened client relationships, leading to increased satisfaction.

•Implemented new processes that enhanced team performance.

Jan 2021 — Jan 2022

Post closing Specialist, Doma Title Inc.

Oversee compliance review of closing documents, settlements, and disbursements for loan closings. Resolve complex closing issues, ensuring smooth processes for major financial institutions. Maintain accurate records and enhance operational efficiency.- Streamlined compliance processes, reducing review time by 20%.- Facilitated over 100 successful loan closings monthly.- Developed solutions for intricate closing challenges, improving client satisfaction.

Jan 2020 — Jan 2021

Funding Assistant, Landsel Title Agency

Oversee balancing and funding for refinance and residential sales in Florida office. Ensure accurate disbursement of funds to relevant parties involved in transactions. Support special projects and address company needs as required.

•Streamlined funding processes, enhancing efficiency.

•Managed disbursement of funds, ensuring compliance.

•Assisted with special projects, contributing to team objectives.

Jan 2019 — Jan 2020

Accounting Assistant, Equity Resources

Oversee disbursement of funds to title companies for refinance and purchase transactions. Reconcile loans with major lenders, including Fannie Mae and Freddie Mac. Report closed loans to the VA. Support reconciliation efforts and contribute to significant departmental projects.

•Managed disbursement processes, ensuring timely payments.

•Reconciled loan accounts, enhancing accuracy with major lenders.

•Compiled reports for the VA, maintaining compliance standards.

•Assisted in departmental projects, driving efficiency improvements.

Jan 2018 — Jan 2019

Escrow Closer, Northwest Advantage Title

Managed file assembly for closings, ensuring effective communication among realtors, clients, and lenders. Prepared all closing documentation. Disbursed documents and funds post-closing.

•Coordinated with multiple stakeholders for timely closings.

•Streamlined documentation processes to enhance efficiency.

•Maintained compliance with all escrow regulations.

Jan 2016 — Jan 2017

Escrow Processor, First American Title

Manage escrow files from initiation to completion. Clear titles, process documentation, and disburse funds efficiently. Ensure seamless home closing experiences, minimising client stress.

•Facilitated over 100 successful home closings annually.

•Streamlined title clearing processes, reducing turnaround time by 20%.

•Enhanced client satisfaction ratings by implementing effective communication strategies.

Jan 2014 — Jan 2016

Escrow Loan Closer/Title Clearing, HBI Title Services/Huntington National Bank

Facilitates document gathering and information for title clearing on residential properties. Collaborates within a team to enhance customer service experiences for bank clients.

•Streamlined document processing, increasing efficiency by 20%.

•Improved client satisfaction ratings through effective communication.

•Coordinated with multiple stakeholders to ensure timely closings.

Jan 2012 — Jan 2014

Escrow Loan Closer, Park National Bank

Organised escrow loan closing instructions and HUD preparation for residential and commercial transactions. Balanced and disbursed files efficiently. Fostered teamwork within a growing bank environment. Trained new employees to ensure operational excellence.

•Streamlined closing processes, enhancing efficiency.

•Achieved timely disbursement of funds, minimising delays.

•Improved team collaboration, contributing to a positive workplace culture.

EDUCATION

Associates Degree of Applied Science

AREAS OF EXPERTISE

Project Management

Expert

Billing Processes

Expert

Client Relations

Expert

Operational Efficiency

Expert

Compliance Review

Expert

Team Collaboration

Expert

Problem Solving

Expert

Communication Skills

Expert

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