Personal Lines Insurance Account Manager with 25+ Years Experience
Resume:
Marina Karafotias
Career Summary
**********@******.***
As a Personal Lines Account Representative developed a strong foundation in customer seNice, communication, and motivation. Seasoned Insurance professlonal with over twenty-five years of property and casualty Insurance experience servicing and managln1 personal lines accounts. Eff9ctively managed client expectations, building and maintaining stron1, positive relationships with clients and underwriters to assess their practices Successfully upsold and cross-sold policies to improve their risk level, by explain Ing, and educating the customer in dept knowledge of insurance products. Managed multiple priorities, delivering timely and accurate work products with a customer service and client retention focus. Developed strong computer skills, proficient of Industry software programs. Work Experience
Mane Insurance Agency
Account Manager
Eastan,Mauachusetts
February 2022 -June 2024
Responsible for maintaining business relationships with company underwriters and dlents. Usten to fulfill the customer needs answer questions, address concerns. Ensure that client needs are understood, customer satisfaction expert in building and maintaining existing and new relationships. New business sales, cross sell & up sell.
• Review clients exist1n1 accounts for discounts and coverage recommendations Re-evaluate coverqe llmlts to ensure customer Is properly Insured, remarket as needed. Discuss policy changes with customers, endorse and submit changes to companies
• Requote In ratlns program, submit quotes for company approval. Main point of contact for clients within the agency to explain and select insurance coverages, objecttvely assess the underwriting practices of companies when quoting coverage.
• Complete applications with the dlent, submit and bind coverqe with qualified companies, Issue binders. Set up bllllns and payments with the companies and escrowed mortgage bllled pollcles. Prepare registry documents for customers as required CAV Insurance Aaencv
Account Manager
Wellesley, Massachusetts
October 2018 - September 2021
Servicing personal lines, existing and new business, review account coverages. Recommendations, upsell and cross sells, complete applications, submit new business for underwriting approval, process policy changes, Prepare Incoming registry documents.
• Review and issue new business client policies to ensure they are maintaining adequate coverage to protect their Interests.
• Rate all policies new and existing in company rating system with all carriers to obtain the best possible rate for the coverage and premium.
12621 Kelly Ann Loop
Brooksville, FL 34613
• Prepare all applications with the customer, submit to c submission to the companies.
EM Freedman Insurance Agency
Account Manager/Team Leader
Changes are saved
Westwood,
Massachusetts July 2010 -
July 2018
Client Relations -Cultivated long term relationships with clients to uncover their needs, Streamline operational efficiencies, developing customer service protocols with account managers to quote and achieve customer objectives.
• Greeting customers in person or on the phone, answering questions, providing information on products and services.
• Advising customer of available options, analyzing risk factors to determine appropriate coverage
• Preparing quote and proposals on new and existing accounts.
• Actively soliciting increase in coverage of rounding out accounts, cross sell, up sell
• Selling personal lines insurance products of representing companies for auto, home, renters, condominiums, liability .
• Ensuring customer service is consistent with the company's core vision. Dedham Insurance Agency
Supervisor/Account manager
Dedham, Massachusetts
September 1995 -June 2010
Responsible for servicing a designated segment of Personal Lines accounts (auto, homeowners, excess lines) .. Provide personalized assistance to all clients. Review and advise on new business, renewals, and endorsements. Account rounding/ soliciting other lines of insurance is expected to help with agency growth. Writing new policies for existing clients and new clients to the agency is required. Retention is a primary goal, provide exceptional customer service and professionalism.
• Servicing clients with respect to calls, emails, faxes, mail office visits. Discussing and advising on policy change requests with clients, process changes. Asking clients to quote other lines of insurance for them, prepare new business proposals.
• Documenting all activity on accounts in agency management system. This will include phone and inperson conversations with client, company representatives, underwriters, document, attach emails, scan corresponding documents with noted action taken.
• Set up new policy accounts, process all policy change requests, renew surplus accounts, download and update policy information. Addressing and responding to incoming mail, emails, claim reporting, interacting with adjuster and client to questions.
• Teamwork, assist personal lines account managers with workload as needed. Computer Skills
• Singlepoint • AMS360 • Word • Outlook • Adobe • WinRater Education
• Associate, Business Administration,
• Newbury Junior College
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