Remote IT Support & Network Engineer (12+ Yrs)

SITARAM BANSKOTA

Damak-*, Jagriti Tole, Nepal +**7-985-***-**** ********@*****.***

LinkedIn: linkedin.com/in/sitarambanskota Open to Remote Work (Any Time Zone) PROFESSIONAL SUMMARY

IT Support Specialist & Network Engineer with 12+ years of experience in ISP operations, remote troubleshooting, firewall management, VPN configuration, VoIP support, and Microsoft 365 administration. Skilled in resolving complex technical issues, maintaining network uptime, and supporting global users across L1-L3 environments. Fully available for 24x7 remote work across international time zones. CORE COMPETENCIES

- Remote IT Support (L1/L2/L3) & Helpdesk

- VPN Troubleshooting (IPsec, SSL, RED)

- Firewall Management (Sophos, Fortinet)

- Microsoft 365 Administration & User Support

- Network Monitoring (PRTG, Zabbix)

- LAN/WAN, Routing & Switching (OSPF, BGP)

- VoIP Support (SIP, Avaya)

- Windows Server & Active Directory

- Ticketing Systems (ServiceNow, Jira)

- Remote Tools (RDP, AnyDesk, TeamViewer)

PROFESSIONAL EXPERIENCE

Network Administrator

Sections Wood for Home Furniture L.L.C - Dubai, UAE Apr 2025 - Dec 2025

- Managed enterprise network infrastructure, including on-site and remote support

- Troubleshot firewall, VPN, and connectivity issues

- Restored network services during critical outages

- Maintained CCTV network and server systems

- Provided remote technical support using RDP and other remote tools System & Network Engineer

Websurfer Nepal Communication System Pvt. Ltd. - Kathmandu, Nepal Apr 2016 - Feb 2025

- Supported ISP network infrastructure for 20,000+ customers

- Configured and managed Sophos firewalls, VPNs, and RED devices

- Delivered L2/L3 remote support and VoIP troubleshooting

- Designed and maintained LAN/WAN infrastructure

- Managed routing protocols (OSPF, BGP) and network security

- Resolved customer issues through ticketing systems and direct support TECHNICAL SKILLS

- Networking: TCP/IP, DNS, DHCP, VLAN, MPLS, Routing & Switching

- Security: Firewalls (Sophos, Fortinet), VPN, IDS/IPS

- Systems: Windows Server, Active Directory, GPO

- Cloud: Microsoft 365, Azure (Basic), AWS (Basic)

- Monitoring Tools: PRTG, Zabbix, Wireshark

- Virtualization: VMware, Hyper-V

- Automation: PowerShell (Basic), Python (Basic)

EDUCATION

Bachelor of Science in Information Technology (BSc IT) Sikkim Manipal University 2012 - 2015

SITARAM BANSKOTA

Damak-5, Jagriti Tole, Nepal +977-985-***-**** ********@*****.*** LinkedIn: linkedin.com/in/sitarambanskota Open to Remote Work (Any Time Zone) CERTIFICATIONS

- Computer Networking

- Computer Hardware

- Computer Operator Level-2

- Graphics & Design

ADDITIONAL INFORMATION

- Fully available for remote work (any time zone, including night shifts)

- Strong experience in remote support and global client handling

- Languages: English, Nepali, Hindi

- Immediate joiner

CAREER OBJECTIVE

To secure a remote IT Support or Network Support role where I can leverage my technical expertise to deliver efficient, reliable support and contribute to organizational success.

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