Customer Service & Security Analyst Professional

HAKEEM BURKE

1-876-***-**** **************@*****.*** Jamaica

PROFESSIONAL SUMMARY

Dedicated and adaptable professional with strong leadership abilities and a passion for continuous learning. Proven experience in customer service and security analysis with excellent communication and problem-solving skills. SKILLS

• Leadership & Team Management

• Fast Learner & Adaptability

• Strong Communication Skills

• Problem Solving & Critical Thinking

• Customer Service Excellence

• Time Management & Organization

• Conflict Resolution

• Attention to Detail

WORK EXPERIENCE

Associate — Sutherland Global Services (July 2024 – August 2025)

• Delivered high-quality customer support and resolved issues efficiently

• Maintained professionalism in fast-paced environment Security Analyst — Jamaica Public Service (April 2020 – May 2022)

• Monitored systems and ensured safety compliance

• Identified risks and supported security operations EDUCATION

CSEC Subjects: English A, Social Studies, Community Studies, Physical Education Calabar High School (2013 – 2015)

Tarrant High School (2015 – 2018)

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