Operations & HR Manager with 30+ Years Experience

TIERNEY LANGTSON

*** ******* **. **, ***********, NM 87120 Home: 505-***-**** ********.********@*****.*** Professional Summary

Highly self-motivated Operations Human Resources Manager with 30+ years of management experience along with a willingness to take on added responsibility to meet deadlines. Enthusiastic team leader with a strong work ethic, superb inter-personal and complex problem-solving skills. Holds a history of improving training techniques, improving the overall performance and retention of employees.

Skills

• Skilled in Microsoft Office Suite

• Employee Relations (Retention and Satisfaction)

• Leadership and Training

• Exceptional interpersonal communication

• Effective leader

• Project and Department Management

• Human Resources Management

• Budgeting and Auditing

• Efficient multi-tasker

Work History

State of New Mexico/Children Youth and Families Department 8/31/2024 – 10/31/2025 CYFD HR Organizational Development Manager

• Directly supervise HR Generalists, responsible for employee management, including selection, development of staff, evaluation of performance, managing leave and directing work of subordinate staff.

• Provide mentoring, coaching, and professional development to enable successful performance of the Org Development team.

• Manage employee schedules, such as leave and flexible schedules, ensuring needs to provide HR services are met. Cross train employees to ensure consistency and continuity of services when vacancies occur, or employees are on leave.

• Audit data entries in SHARE for actions related to Payroll. Benefit Analysts (i.e.,W4 forms, direct deposits, work group changes, schedule changes, short-term disability claims, and deductions / refunds for benefits, PERA, ERB and RETHC.

• Conduct performance reviews, discipline and corrective actions plans, if necessary. Meet with staff on a weekly basis to provide updates, information and outline expectations.

• Provide staff training, coaching, and mentoring to enable successful performance and career development. Encourage and support staff in career development, including attendance at HR related meetings and workshops.

• Create, implement and continuously improve standardized and uniform processes related to recruitment related functions.

State of New Mexico/Children Youth and Families Department 8/24/2019 – 8/30/2024 CYFD HR Organizational Development Analyst

• Performs recruitment functions, processes Stipend Hires utilizing the Recruitment Waiver process and enters the respective actions in SHARE system

• Manages the Teachers contracts, performing the review and data entry as required by specified timelines

• Analyzes information to ensure pay equities and Internal alignments for CYFD employees

• Provides input for CYFD mangers and facilities to determine position needs and job requirements for new positions

• Monitors the accuracy of the Organizational Structure to ensure accuracy of various categories, including correct position locations and reports to positions.

• Responsible for various Position and Personnel actions that include In Pay Band adjustments, temporary salary/promotional increases, reclassifications and STRM extensions.

• Works closely with the State Personnel Office to ensure work is consistent and meets established guidelines

Assigned to the State Personnel Office10/1/2018 - 5/21/2019 Human Resources Operations Centre of Excellence

The HR Operational position was re-assigned to the SPO Center of Excellence. The purpose of the Center was Payroll Administration. In this position I performed the following functions:

• Performed advanced complex tasks, functioning as a key resource person

• Processed and reconciled data related to payroll, including monitoring multiple reports, auditing and calculating employee pay rates

• Independently performed duties to oversee and manage payroll calendar periods for CYFD

• Completed and submitted required forms to DFA

• Planned and organized daily tasks, meeting required deadlines State Of New Mexico/Children Youth and Families Department 9/2017 - 10/1/2018 Human Resources Training & Labor Relations Specialist -O In The HR Operational position I successfully performed the required job functions with an emphasized focus on the following areas:

• Recruitment: Instrumental in working with JJS facilities to organize and maintain an ongoing recruitment initiative.

• Compensation and Benefits Administration: Assisted HR Generalist in managing Family Medical Leave Act cases including performing donated leave functions and reconciliations.

• Payroll: Entered and audited payroll related entries, monitored timesheets for accuracy.

• Training: Prepared for and assisted with facilitating FOP training classes. Nike Outlet- Santa Fe, New Mexico

Assistant Store Manager 01/2009 - 01/2016

• Directed the Human Resources department as the Operations Manager

• Screened, interviewed and trained new hires

• Strengthened company’s business by leading implementation of enhanced self-developed methods and procedures

• Managed and monitored company policies to guarantee compliance surpassed expectations

• Achieved the highest scores within the district for Operational Excellence

• Reduced turnover percentage among employees producing an increased retention rate

• Partnered successfully with direct employees and cross functional teams to produce a well- balanced work environment and operational success

Linens N-Things

District Leader/General Manager 01/1997 - 11/2008

• Trained, coached and monitored new managers through the internal promotion process using a structured top-down training program

• Interacted cross-functionally with members of the Leadership Counsel on weekly basis in order to effectively achieve business needs of employee retention above 90% and improve work environment ratings

• Mediated between customers and staff to ensure retention and quality performance

• Conducted two in-store audits annually to ensure business compliance

• Managed all financial operations related to payrolls well as inventory, sales, achieving quarterly finance goals

• Identified and analyzed product trends, allowing business to adjust to real-time demand changes

• Maintained an awareness of competitor prices to ensure company remained competitive

• Developed and implemented new policies where weakness was identified in current business and Human Resources processes

• Increased profits by 60% in one year by identifying product trends and restructured product line based on demand

Mervyns Corporation- El Paso and Houston TX

Human Resources Operations Manager 01/1990 - 01/1997

• Managed all store Human Resources and Operations including budgeting staff, inventory control and customer relations

• Coordinated safety procedures, Workman’s Compensation, training, maintenance, payroll and benefits administration

• Evaluated Area Managers on a regular basis

• Served as the District Supervisor to all non-sell areas

• Reduced store inventory shortage by $50,000

• Created revenue volume strategies in 1995 and 1996 for stores within Region Three, including Louisiana, Florida, Georgia and Texas

Mervyns Corporation- Albuquerque and Santa Fe, NM

Trainee/Department Manager 01/1983 - 01/1990

• Trained, coached and monitored new managers through the internal promotion process using a structured top-down training program

• Managed and monitored company policies to guarantee compliance surpassed expectations

• Developed and implemented new policies where weakness was identified in current business Mervyns Corporation- Albuquerque

Sales/Operations Associate 01/ 1980 – 12/1982

• Provided Customer Service

• Audited Cash Drawers at beginning and end of shifts

• Created and monitored break schedules for team

• New hire mentor, provided guidance for time clock/timesheet entries Education

• Oakwood College - Huntsville, Alabama studied Business Administration

• Albuquerque Workman’s Compensation Workshop- State of New Mexico (2016)

• Sales, HR and Management Training -Mervyns Corporation

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