Retail Operations Professional with Leadership Experience

Joan M. Lightfoot

**** ****** ****. **** *-* Jackson, MS 39202

601-***-**** ***************@*****.***

EDUCATION:

BS Degree International Marketing University of Virginia 1985

EXPERIENCE:

White House Black Market Foley, AL June 2025 to August 2025 Moved to Jackson, MS September 2025

Key Holder: Responsible for supporting Management in promoting a customer and product-focused sales team. Perform and oversees operational activities like open and closing duties, supervise associates engaged in sales, and inventory receipts. Maintain knowledge of current sales and promotions; presents and display merchandise in accordance with company standards. Most important was to model, teach, and promote the Most Amazing Personal Service to all guest.

Fragrance Outlet Foley, AL June 2023 to May 2025

Key Holder: Responsible for opening and closing store, assist customers in education of different fragrances and sales and help in training new associates. Perform daily management responsibility of setting sales goals; and other data such as ADS, UPS, and setting the tone for a great day.

Marshalls Foley, AL March 2019 to June 2023

Head Cashier: Responsibilities were to see over ten registers and to make sure the registers were balanced daily. Help with employees ring up customers when there were problems. Made deposits and order cash need for the week. Worked with the Personal Manager in training new employees by going over the Policy and Procedures of the company and keeping files on them.

Alabama Alcohol Board Orange Beach, AL January 2015 to March 2019

Key Holder: Worked in the main warehouse on the retail side of the store. I opened or closed the retail side of the store. Assisted in receiving merchandise and stocking product on shelves. Daily inventory control.

Liz Claiborne Outlet Bessemer, AL May 2009 to December 2014

Assistant Manager: This store had a full line of women’s clothes from petite, to full figure, men’s clothing from casual to suites. Worked with the manager with hiring and training over 20 employees. Made schedules and did reviews when needed. Did company floor moves and trained employees how to restock the floor. Was trained in loss prevention.

City of Gulf Shores Gulf Shores, AL April 2004 to March 2008

Special Events Coordinator: Worked with the Director in the Special Events Department assisting in any events planned by the City. I was responsible to taking reservations to rent the Adult Center and the Convention Hall. Made sure the customer had what was need to carry off their event. Made sure ticket sales for concerts were paid in advance and made deposits. I transferred to the Administration Department in City Hall. Worked on special assignments and help with phone calls.

Chico’s FAS Montgomery, AL May 2000 to March 2004

Store Manager: Open new store and hired and trained all employees. Responsible for time sheets, payroll, and store deposits. Responsible for directing activities to achieve store goals. Received shipments, control inventory, and made monthly floor moves. Held fashion shows outside the store and showed employees how to maximize their sales.

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