Senior Living Concierge & Administrative Professional

Bettyann Lemieux

Ellenton, FL ***** 828-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Seeking a company that will allow longevity and diverse multi tasking SKILLS • Flexibility • Creative Planning

• Negotiation • Customer Service

• Senior living experience • Office Administration

• Documentation skills • Mobility support

• Fundraising • Relationship Building

WORK HISTORY LEAD CONCIERGE 06/2023 to CURRENT

Waters Edge Bradenton, FL

Front desk at AL IL and MC facility 350 unit facility, worked well with other staff members as a team

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Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved resident and family satisfaction.

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• Scheduled transportation for residents' medical appointments. Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.

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Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.

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• Schedule maintenance work orders using TELS software Admin for all Managers, including but not limited to Excel spreadsheets, PCC front page printout, Set appointments for the ED, Business Office Manager, Director of Nursing, and Activities Director

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• Responsible for scheduling Concierge rotation of front desk shifts Assisted in scheduled weekly activities and printed the flyer announcements for the month

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CONCIERGE 02/2023 to 05/2023

Inspired Living Lakewood Ranch, Florida

• Answer phones and faxes

Enhanced resident satisfaction by promptly addressing inquiries and providing personalized recommendations.

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• Scheduled maintenance work orders using TELS.

Schedule bus transportation for resident medical appointments and to the hair salon.

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BL

• Fill in for other concierges when absent

• Kept track of the visitor logs

• Helped plan monthly themes for the facility

• Had a dedicated day per week to play board games with the residents

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SALES DIRECTOR 03/2020 to 01/2023

VOHB Lakewood Ranch Florida

AL - IL - MC

Responsible for 3 floors private pay 310 units

Current census for MC 98% Current census for AL - IL - respite 95% Manatee and Sarasota Counties

Planned monthly activities and events to generate Community involvement MOD relief for ED at least twice a month.

Fill in for the Front Desk - Concierge

Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.

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Worked in the community to increase census. Long Term Care facilities, Hospitals, Doctors, Rehab Facilities

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• Quarterly planned marketing social events

Worked a booth at all County Heal Expos (Manatee and Sarasota counties)

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INDEPENDANT SALES REP 03/2018 to 02/2020

Self Employed Ellenton, FL

• Sold mobile homes in a 55 plus mobile home community 1099 position Utilized CRM software for tracking leads, managing sales pipelines, and generating reports.

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Provided exceptional customer service, resolving issues promptly to enhance satisfaction.

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Implemented effective sales strategies to increase product visibility and customer engagement.

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Conducted market analysis to identify customer needs and emerging trends.

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EDUCATION High School Diploma 06/1970

BMHS, Massachusetts

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