Technical Writer/Technical Support Specialist

PATRICK SCHICKLE

TECHNICAL WRITER

CONTACT

PROFILE

US- 719-***-**** /KR- 010-****-****

**********@*****.***

https://pschickle1.wordpress.com/

linkedin.com/in/patrick-schickle/

Experienced Technical Writer with a proven track record in creating clear, concise, user-friendly documentation for software and technology products. Skilled in developing comprehensive knowledge bases, client communication, and product education content.

SKILLS

EXPERIENCE

Technical Writing

Documentation Management

Knowledge Base Development

Product Education and Training

Technical Editing and Proofreading

Strong understanding of NLP, AI, and ML

ClickUp, Adobe Acrobat, Microsoft Office, Google Suite, Zendesk, HubSpot

AvodahMed - Technical Specialist

2023-2025

Led the creation and development of a knowledge base that housed all product education, training, and troubleshooting documentation.

Developed and maintained a suite of client communication documents.

Authored comprehensive product education guides and training materials.

Worked closely with product managers, engineers, and development teams to ensure documentation accuracy.

Led a product manager project providing product QA analysis from a client perspective as well as assisted in leading the product vision for the future.

Edpuzzle - Technical Support Specialist

2020-2023

Provide quick and accurate technical support using Zendesk.

Led live training and troubleshooting via Zoom video calls.

Tracked quality of support, provided updates to management on workflow improvements.

Met with product development weekly to provide user suggestions and bug/feature updates.

CE Learning - Technical Support/Product Marketing

2018-2020

Provided technical troubleshooting by email/phone.

Met with product and engineering to discuss issues.

Developed marketing content and user manuals.

Proofreading/editing company documents.

EDUCATION

Texas Tech University

2022-2025

MA in Technical Communication

Colorado State University-Pueblo

2014-2018

BA in Mass Communication/Journalism

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