Versatile Operations and Customer Service Professional

Jorde Jones

Atlanta, GA 850-***-**** **********@*******.***

Objective

To contribute to a dynamic organization that offers opportunities for growth and development, while leveraging my skills and experiences to support the company’s goals and objectives. Skills

• Strong communication skills (verbal and written)

• Quick learner with adaptability to new systems

• Conflict resolution and active listening expertise

• Time management and troubleshooting abilities

• Proficient in data entry and CRM software

• Collaborative team player in diverse environments

• Professional demeanor and positive attitude

Experience

FedEx Package Handler February 2024 – Present

• Load and unload packages, ensuring proper sorting, labeling, and handling based on size and weight.

• Operate material handling equipment (hand trucks, conveyors, forklifts) to move packages.

• Scan packages for tracking accuracy and follow safety protocols to prevent damage. Miranda Apartments Property Manager July 2019 – October 2023

• Managed tenant inquiries, resolved complaints, and maintained high tenant satisfaction.

• Administered lease agreements, renewals, and rent collection, ensuring compliance with laws.

• Conducted property inspections and ensured adherence to safety and building regulations.

• Marketed properties and conducted showings to prospective tenants. Wyndham Destinations Contract Coordinator March 2015 – December 2019

• Managed vacation ownership contracts, ensuring compliance with legal and internal policies.

• Maintained accurate contract records and assisted in drafting new agreements.

• Provided customer service related to contracts, billing, and service issues. G.S. Gelato Shipping / Receiving Clerk April 2010 – December 2014

• Inspected, received, and stored shipments, ensuring quality and accuracy of inventory.

• Coordinated timely shipping of orders, preparing packing slips and shipping labels.

• Operated material handling equipment (forklifts, pallet jacks) for efficient warehouse operations.

• Performed inventory control, stock rotation, and cycle counts, reconciling discrepancies. Military Experience

U.S. Air Force Aircraft Armament Systems Specialist 09/2002 - Jan. 2005

• Maintained, repaired, and tested aircraft armament systems, ensuring operational readiness.

• Conducted troubleshooting, inspections, and system testing to ensure safety and functionality.

• Trained junior personnel and led operational tasks under high-pressure conditions. Education

Northwest Florida State College

Associate of Science in Computer Engineering Technology 2016

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