Detail-Oriented Banking Operations Specialist

Veronica slim

Phoenix, AZ

623-***-****

*******@*****.***

Professional Summary

Detail-oriented banking and operations professional with over 20 years of experience in payment processing, deposit operations, and exception handling. Proven ability to work in fast-paced, high-volume environments with accuracy and efficiency. Strong analytical skills, cross-functional knowledge, and a track record of meeting deadlines with minimal supervision.

Work Experience

Western Alliance Bank — Phoenix, AZ

Electronic Payment Specialist

September 2016 – March 2024

• Process and monitor electronic payments including ACH, wires, and other digital transactions

• Investigate and resolve payment exceptions, discrepancies, and returned items

• Ensure compliance with banking regulations and internal policies

• Collaborate with internal teams to improve workflow efficiency and accuracy

• Maintain high productivity in a fast-paced, deadline-driven environment

• Support system updates and process improvements related to electronic payments

Transcentra — Phoenix, AZ

Processing Clerk

March 2011 – March 2016

• Performed quality control, research, and data entry for manual and automated transactions

• Processed returned bank items with high accuracy

• Managed daily assignments independently with minimal supervision

• Utilized multiple systems to resolve exceptions and discrepancies

• Adapted quickly to changing priorities in a fast-paced, team-oriented environment

Chase — Phoenix, AZ

Operations Specialist

September 1994 – March 2011

• Processed high-volume daily transactions (manual and automated) with speed and accuracy

• Conducted deposit account reviews, including holds (Reg CC, ANS), to minimize risk

• Handled deposit exceptions including balancing, adjustments, and ACH processing

• Researched discrepancies and ensured timely resolution

• Cross-trained across multiple operational areas to support team productivity

Education

Coconino High School — Flagstaff, AZ

Diploma, 1989

Skills

• Electronic Payments (ACH, Wire Processing)

• Deposit Operations & Exception Handling

• Data Entry & Quality Control

• Microsoft Office (Word, Excel, Outlook)

• 10-Key Proficiency

• Analytical & Problem-Solving Skills

• Attention to Detail

• Time Management & Multitasking

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