Guest Services & Front Desk Professional

Derek Lin

**********@*****.***~ 248-***-****

Highlights of Qualification

Effective oral and written communication skills. Proficient in Oracle Opera PMS, Microsoft Office, Microsoft Navision, Tableau, OBS studio, and excellent ability pay attention to details while working in a steady pace.

Hands-on experience in using a hand-held computer to scan all items that are out of stock on sales floor, bringing these items from the backroom to the floor, and fill them in the proper place on the floor.

Strong interpersonal skills; naturally gregarious character, fluent in both English and Mandarin.

Education

Michigan State University East Lansing, MI Bachelor of Arts in Hospitality Business Graduated in December of 2011 3.56 GPA: Dean’s List, four semesters.

Professional Employment History

Sonesta Simply Suites Troy, MI July 2022-Present

Guest Service Agent

Check guests in and out of an extended stay hotel with 118 rooms, make reservations over the phone, stock guests’ amenities, attend to guests’ needs, process billing, check arrivals in detail, check due outs, replenish the cupboard; and log lost & found items, packages, and the lending locker.

Communicate with housekeeping with a general idea of how many rooms are vacant dirty, stayovers, and inspected. I also assist them with stripping dirty linen, process it through laundry, make their boards, and inspect their rooms.

Communicate with the hotel’s maintenance technician in regard to issues related to rooms’ kitchen, electrical units, and bathroom.

Train a new co-worker at the front desk.

Kensington Hotel Ann Arbor, MI

Front Desk Agent/ Houseman April 2021-September 2021

Checked guests in and out of a boutique style hotel with 200 rooms, made reservations over the phone, refilled the gift store, made sure the lobby is immaculate, and responded to guests request promptly.

Cross-trained in housekeeping as a houseman where I stripped rooms, clean the public areas, and replenished housekeeping closets with clean linens.

On special event weekends, I would assist as a bellman where I carried guest’s luggage up to their rooms, explained the amenities of the hotel, and asked if the guest would like anything else to make their stay more comfortable.

Bell Tower Hotel Ann Arbor, MI August 2019-March 2021

Guest Service Agent

Responsible for parking guests’ vehicles and storing their luggage.

Stocked amenities for the front desk, maintained a clean lobby, and served food and beverage in a European style hotel with 66 rooms.

Checked patrons in and out of the hotel, making taxi and dinner reservations as needed, and resolve guest complaints in a timely manner.

KSI Trading Corp. Warren, MI June 2017-May 2019

Purchasing Specialist/ Sales Associate

Procured aftermarket auto parts for sales based on sales history and demand patterns.

Placed orders for customer pickups and delivery for collision shops and dealerships.

Traveled down to Atlanta to learn a new operations system and trained on the new software which increased company sales by 30%.

Volunteer and Leadership Experience

Volunteer, God’s helping Hand March 2012-April 2014

Help organize their clothing and toy donation and stock any food pantries for needed people.

Member, National Society of Leadership and Success Fall 2008-Present

Participated in leadership building seminars, gaining career advice from industry professionals and peers

Honed organizational and time-management skills, balancing memberships, volunteer and academic commitment

Volunteer, American Red Cross in Southeastern Michigan Fall 2005-April 2007

Registered new Red Cross blood donors, worked directly with walk-in clients and individuals by appointment

Provided interpersonal customer service to donors, providing beverages, snacks and other resources upon request

Awards and Achievements

Above and Beyond Award Recipient, Bell Tower Hotel February 2020

Recipient, Beta Gamma Sigma International Society for Collegiate Schools of Business April 2011

Recipient, SERV Safe Certified April 2010

Presidential Academic Award Recipient, National Society of Leadership and Success April 2009

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