Customer Service Professional with Strong Communication Skills
Resume:
Tanya Gordon
Bath Mountain District
Frome P.O, Westmoreland
*************@*****.***
Objective:
Friendly and customer-focused individual seeking a position as a Customer Service Representative to utilize excellent communication, problem-solving, and interpersonal skills in delivering exceptional service and ensuring customer satisfaction.
Education:
Blauwearie Primary school (2011-2016)
Grange Hill High School (2016-2020)
Professional Experience:
Customer Service Representative ( Teleperformance)
(2021-2022)
- Assisted customers in a courteous and professional manner, addressing inquiries and resolving issues promptly.
- Demonstrated strong product knowledge to provide accurate information and recommendations.
- Handled a high volume of incoming calls, emails, and online chats efficiently and effectively.
- Collaborated with cross-functional teams to address customer concerns and ensure timely resolutions.
- Maintained accurate and detailed records of customer interactions and transactions.
- Actively listened to customer feedback, identified areas for improvement, and provided suggestions for process enhancement.
- Consistently met or exceeded performance targets for customer satisfaction and response time.
Retail Sales Associate, (Itel international)
(2023-2023)
- Greeted and assisted customers in selecting products, providing personalized recommendations.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Responded to customer inquiries in person or via phone, addressing concerns and providing assistance.
- Maintained cleanliness and organization of the sales floor, ensuring a pleasant shopping experience for customers.
- Collaborated with team members to achieve sales targets and meet individual performance goals.
Skills:
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to remain calm and composed in challenging situations
- Active listening and empathy
- Proficient in using customer relationship management (CRM) software
- Attention to detail and multitasking capabilities
- Adaptability and flexibility in a fast-paced environment
References:
Available upon request
Your Sincerely
Tanya Gordon
Contact this candidate