Experienced Administrative Professional with Compliance Expertise

SONIA ELIZABETH SAENZ GARCIA

Las Vegas, NV

Phone: 725-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY Dedicated and detail-oriented Administrative Professional with over 20 years of experience in high-volume office operations and public service in Las Vegas. Proven expertise in verifying complex legal documentation, managing sensitive data with 100% accuracy, and providing exceptional bilingual customer service. Highly skilled in regulatory compliance, record keeping, and resolving inquiries in a professional and efficient manner. CORE COMPETENCIES

Document Authentication: Expert in reviewing official forms, identifications, and legal records for accuracy.

Bilingual Communication: Fluent in English and Spanish; able to assist a diverse public effectively.

Records Management: Proficient in maintaining secure digital and physical filing systems using office software.

Conflict Resolution: Experienced in de-escalating customer concerns and providing clear solutions in fast-paced environments.

Compliance: Strict adherence to government regulations and privacy protocols. PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT Nellis Cab Company, Las Vegas, NV 03/2002 – 12/2022

Public & Employee Relations: Acted as a primary point of contact for information regarding organizational provisions and internal agreements.

Document Processing: Managed complex timekeeping systems and processed essential records for a large workforce.

Financial Administration: Collected and reconciled deposits, payments, and fees with high precision.

Office Operations: Provided comprehensive administrative support, including high- volume phone management, scheduling, and correspondence.

Compliance & Reporting: Prepared detailed reports and ensured all documentation met regulatory standards.

PUBLIC SERVICE SPECIALIST (VOLUNTEER) Nevada Free Coalition, Las Vegas, NV

01/2024 – Current

Intake & Interviewing: Conduct professional interviews with the public to gather and verify sensitive personal information and legal documents.

Quality Assurance: Perform meticulous reviews of completed official forms for accuracy and completeness before final submission.

Client Guidance: Provide step-by-step assistance to individuals, explaining complex procedures and addressing concerns in a clear manner.

Data Integrity: Ensure all records are processed according to strict confidentiality and privacy guidelines.

EDUCATION & CERTIFICATIONS

Accounting and Bookkeeping Specialist Professional Institute of Technology, Las Vegas, NV

Bachelor’s Degree University of UAL

Technical Skills: Proficient in Microsoft Office (Excel, Word), Data Entry, and Record Management Systems.

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