Operations & Growth Leader with Six Sigma Excellence

Hans School

* **********@*****.*** ) 647-***-**** @ Whitby, ON, Canada

Summary

Operations and growth strategist who builds scalable systems that increase margins, reduce operational friction, and improve decision quality. Combines executive leadership, Six Sigma methodology, and ISO 9001 quality frameworks to deliver measurable efficiency and sustainable revenue growth. Known for transforming complex environments into streamlined, data-driven operations that perform under pressure. PROFESSIONAL EXPERIENCE

Kensington

Travel Support 2024

Resolved high-pressure, unpredictable international situations with calm, structured decision-making.

Protected client relationships and revenue streams by delivering rapid issue resolution. Spytech Inc

Operations & Strategy Lead 2002 – 2024

Directed operations, product development, marketing, and administrative infrastructure for a national security technology company.

Built operational systems that sustained multi-year revenue and market share growth.

Launched new products and services through structured R&D and market analysis, accelerating commercialization cycles.

Reduced turnover and increased team performance through structured hiring, training, and accountability frameworks.

Leveraged KPIs and emerging digital technologies to improve margin performance and strategic positioning.

Managed enterprise-level B2B and government contracts, ensuring compliance, precision execution, and long- term account retention.

Goway Travel

Destination Specialist 2022 – 2024

Designed high-value customized travel solutions with precision financial and operational accuracy.

Managed complex international bookings while minimizing transactional error risk.

Developed advanced proficiency in Amadeus GDS and industry platforms to increase booking efficiency and responsiveness.

Northstar Industries

Web Developer & Inside Sales 2021 – 2022

Developed e-commerce infrastructure (WordPress/WooCommerce, HTML/CSS) to expand digital sales channels.

Utilized ConstructConnect Analytics to identify growth opportunities and strengthen contractor engagement.

Provided technical sales oversight for large-scale drainage system projects. Voyago – Durham Transit

Transit Operator 2022

Maintained 100% safety and punctuality record in regulated public service environment.

Delivered dependable, compliant transportation for special-needs passengers. Education

Bachelor of Arts, Psychology

Carleton University, Ottawa, ON

St Andrew's College, Aurora, ON

Certifications

CISA 100W Cybersecurity Practices

Lean Six Sigma Basics

PMI Kickoff™ Certified Agile & Predictive Project Management Fundamentals

TICO certification

Jira Fundamentals (Atlassian)

Psychological First Aid

ICS Cybersecurity Landscape for Managers, Department of Homeland Security

HR as a Business Partner

WHMIS Workplace Safety and Transportation of Dangerous Goods Certification Select Achievements

Positioned Spytech Inc as industry leader through operational discipline and strategic expansion. Managed classified international and government contracts requiring precision, discretion, and compliance.

Recognized authority in modern security technology and cybersecurity strategy.

Designed and deployed four corporate websites integrated with digital marketing systems.

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