Customer Service & Data Entry Specialist Resume Title

**/**** - **/**** **** Entry Specialist, Data Entry Keyers

C.D Mitchell & Company -Cencora, Irving, TX

Review customer applications and prescription documents for completeness and accuracy.

Enter data into company databases and systems with high precision. Verify insurance, medical, and personal information. Provided documentation identify missing or inconsistent information and escalate when necessary.

Maintain confidentiality of sensitive customer and medical information

(HIPPA compliance if applicable).

Perform quality checks to ensure data accuracy

Meet daily productivity and accuracy targets.

04/2025 - 06/2025 Customer Service Representative/Remote Afni, Montgomery, AL

Managed inbound calls for roadside assistance, addressing diverse situations such as vehicle breakdowns, accidents, and lockouts, while providing policy coverage details and status updates to customers. Coordinated with service providers to dispatch assistance efficiently, ensuring timely response and continuous safety for customers on highways and major roadways.

Trained and managed dispatchers and temporary workers, ensuring 24/7 coverage at call centers for effective emergency handling. 02/2024 - 10/2024 Customer Service Representative/Remote Honk Technologies, Montgomery, AL

Managed inbound calls for roadside assistance.

Tranea Williams

2401 Highland Ave.

Montgomery, AL 36107

Phone: 334-***-****

Email: ****************@*****.***

Objective

Dedicated Customer Service Representative with 4 year of experience in remote customer support roles, specializing in delivering empathetic and efficient service. Proven ability to manage complex inquiries, resolve issues, and build strong customer relationships across diverse industries. Skilled in utilizing multiple applications for prompt resolution and maintaining a positive, professional attitude in high-pressure environments. Seeking to leverage expertise in a Customer Service Representative position.

Ability Summary

Data Management

Phone Systems

Customer Service

Communication

Teamwork

Problem-solving

Empathy

Active Listen Skills

Upselling

Time Management

Employment History

Addressed diverse situations, such as vehicle breakdowns, accidents and lockouts, while providing policy coverage details and status updates to customers.

Coordinated with service providers to dispatch assistance efficiently, ensuring timely response and continuous safety for customers on highway and major roadways.

Trained and managed dispatchers and temporary workers, ensuring 24/7 coverage at call centers for effective emergency handling. 10/2023 - 12/2023 Customer Service Representative/Remote Continuum/CVS Pharmacy, Montgomery, AL

Addressed and resolved customer inquiries and issues with personalized service, enhancing satisfaction for members and providers. Documented and tracked interactions efficiently while conducting outbound calls to educate and assist in resolving escalated issues. Built trusting relationships by providing comprehensive education on health management, plan benefits, and self-service tools, ensuring compliance with regulatory guidelines.

General

High School Diploma

Jefferson Davis High School, Montgomery, AL

References Available on Request

Education History

Detailed References

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