Data Entry Specialist with Leadership Experience

Tajuana Scott

Elizabethport, New Jersey

Phone: 917-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

Data Entry–focused Application Coordinator/Customer Service Team Lead with 10+ years of experience managing high-volume data intake while guiding frontline service teams. Proven ability to oversee accurate data entry, document verification, workflow coordination, staff coaching, and escalation resolution in hybrid environments.

CORE SKILLS

Data Entry Oversight • High-Volume Processing • Document Verification • Customer Service Team Leadership • Staff Coaching & Peer Support • Escalation Resolution • Workflow & Queue Management

• Quality Control (99%+) • Microsoft Excel, Word, Outlook • Microsoft Teams • Confidential Data Handling

PROFESSIONAL EXPERIENCE

Data Entry/Document Specialist (Hybrid Work) – HWS (2021–Present)

• Perform and oversee high-volume data entry, indexing 300+ documents daily with 99%+ accuracy

• Conduct data verification and quality checks to ensure document completeness and compliance

• Prioritize queues and meet daily processing targets in a hybrid work environment

• Support team members with process questions to maintain consistency and accuracy Application Coordinator/Customer Service Team Lead – Disaster Recovery Organizations

(2013–2016)

• Led daily customer service and application intake operations

• Monitored application queues to ensure timely and accurate data entry

• Coached team members and resolved escalated customer issues

• Processed 50+ customer cases daily while maintaining data integrity EDUCATION

Paralegal Certificate – Paralegal Studies

LICENSES & CERTIFICATIONS

Notary Public – New York • Notary Public – New Jersey • Certified Signing Agent

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