Quality Assurance Lead Test Strategy & Leadership

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ANNAPURNA TEEGAVARAPU

Carmel, IN 385-***-**** ***.*********@*****.*** LinkedIn QUALITY ENGINEERING LEAD – SOFTWARE

EMPHASIS: QUALITY ASSURANCE LEADERSHIP, TEST STRATEGY, DEFECT MANAGEMENT Results-driven QA Leader with 10+ years of experience leading enterprise-wide quality assurance initiatives across financial, utilities, insurance, and banking domains. Proven expertise in managing global QA teams, designing and executing comprehensive test strategies, and overseeing the full QA lifecycle for complex software systems. Skilled in SAP systems, continuous improvement, mobile testing, integration, regression, unit, acceptance, functional and non-functional testing, as well as white-box, black-box, and database testing. Proficient in web and API testing using tools like Postman. Experienced in both Agile and Waterfall methodologies, with strong cross-functional leadership and stakeholder engagement capabilities. Known for building scalable QA frameworks that drive quality, reduce risk, improve customer satisfaction, and achieve measurable cost savings. Strong track record of recruiting, mentoring, and managing high-performing QA teams aligned with business goals and compliance standards. AREAS OF EXPERTISE

Test Strategy Planning & Execution Azure DevOps Root cause analysis Team Management Test Case Design & Execution Risk Management Stakeholder Management Cross-Team Collaboration Agile Program Delivery PROFESSIONAL EXPERIENCE

Tata Consulting services

Oct 2021 – June 2025

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions leader, known for delivering innovation, digital transformation, and technology excellence across industries worldwide. Citibank 2024-2025

Citibank, a global leader in financial services, offers banking, credit, investment, and wealth management solutions. Known for innovation, compliance, and a strong global presence across 160+ countries. QA Lead

• Led cross-functional QA teams across Agile and Waterfall projects, driving test planning, execution, and reporting for large-scale financial and banking applications.

• Designed and implemented robust test strategies including functional, non-functional, regression, and integration testing, ensuring high-quality software delivery.

• Spearheaded continuous improvement initiatives in testing processes, reducing defect leakage by 40% and increasing customer satisfaction through reliable product releases.

• Managed test lifecycle using JIRA, TestRail, and Confluence; ensured traceability and real-time reporting aligned with objective and enterprise QA standards.

• Recruited, mentored, and led global QA teams, improving productivity and collaboration across onshore-offshore delivery models in regulated environments.

• Collaborated with business and tech leads to align QA practices with compliance, risk, and audit standards while supporting end-to-end system integrations.

Key Accomplishments

• Reduced Defect Leakage by 40%: Spearheaded implementation of rigorous regression and integration testing practices, reducing production defect leakage by 40% and enhancing overall product stability.

• Led End-to-End Testing for Regulatory Compliance: Successfully led end-to-end QA for a major compliance release aligned with global banking regulations, ensuring 100% audit readiness.

• Built and Scaled Offshore QA Team: Recruited and managed a 15-member cross-functional offshore QA team, improving test coverage by 60% and cutting testing costs by 35% through optimized resource allocation.

• Delivered Critical Releases Ahead of Schedule: Managed testing lifecycle for high-priority digital banking features across different web platforms, delivering releases 2 weeks ahead of schedule with zero major defects. ANNAPURNA TEEGAVARAPU

Carmel, IN 385-***-**** ***.*********@*****.*** LinkedIn Enbridge Inc 2021 – 2024

Enbridge Inc. is a leading North American energy infrastructure company based in Canada, focused on transporting, distributing, and generating energy, including oil, natural gas, and renewable power. Lead Analyst

• Gathered requirements and authored comprehensive test strategy, test plan, and execution documents for complex SAP, web, and mobile-based applications in Agile and Waterfall models.

• Designed, deployed, and executed functional, smoke, integration, and regression test cases to validate business rules and system workflows in financial and banking platforms.

• Logged and triaged defects using JIRA/ALM; collaborated with dev teams to drive defect resolution, ensuring delivery of high-quality, stable builds across environments.

• Led UAT planning and coordination with business users; oversaw successful execution of ORT, cutover, and migration testing cycles across mobile, iPad, and web platforms.

• Mentored junior QA team members, conduct knowledge transfer sessions, and facilitated cross-team presentations to align performance and test strategies.

• Managed traceability between test cases and requirements, ensuring coverage and compliance across SIT, UAT, and production release validation cycles.

• Collaborated with SAP stakeholders to validate data integrations, perform backend testing, and support audit- readiness in regulatory-driven QA environments.

Key Accomplishments

• Led End-to-End QA Strategy Implementation: Directed full QA lifecycle including planning, execution, and closure across SAP, web, and mobile systems, improving defect detection by 40% in UAT cycles.

• Drove Cross-Functional Team Leadership: Managed global QA teams across financial and banking projects, aligning testing priorities with Agile and Waterfall delivery models, resulting in 98% on-time releases.

• Streamlined Defect Management Process: Established robust defect triage and resolution workflow using JIRA/ALM; reduced open defect cycle time by 50% and enhanced stakeholder reporting visibility. Morgan Stanley 2017 – 2019

Morgan Stanley is a leading global financial services firm providing investment banking, securities, wealth and investment management services with offices in more than 41 countries worldwide. Associate

• Oversaw Agile testing lifecycle, crafted test plans, and executed functional, integration, and regression testing to ensure robust quality in financial systems.

• Logged, triaged, and tracked defects via JIRA/ALM; collaborated with developers to resolve issues and maintain code quality.

• Translated business requirements into SQL queries for validation and reporting, and managed complex Excel macros to generate actionable operational insights.

• Led release coordination and post-deployment support, ensuring seamless go-live transitions and maintaining system stability.

• Developed and executed UAT test plans and strategies; partnered with stakeholders to validate acceptance criteria and mitigate risks.

• Facilitated cross-functional collaboration, participated in Scrum ceremonies, and enhanced QA documentation to align with SDLC standards.

Key Accomplishments

• UAT Execution Excellence: Spearheaded end-to-end UAT execution, reducing defect leakage by 35% and ensuring high-quality releases for critical financial applications.

• Test Cycle Optimization: Automated test case design and reporting, cutting test execution time by 40% and boosting QA team efficiency in agile environments.

• Defect Management Improvement: Enhanced defect triage and closure using JIRA/ALM, reducing production issues by 25% through improved collaboration with dev and business teams. ANNAPURNA TEEGAVARAPU

Carmel, IN 385-***-**** ***.*********@*****.*** LinkedIn Business Intelli Inc. 2014 – 2015

Business Intelli Inc. delivers cutting-edge data analytics and BI solutions, enabling organizations to transform raw data into actionable insights, driving smarter decisions and boosting operational efficiency across industries. Test Engineer

• Designed and executed detailed manual test cases by analyzing System Requirements, Business Specs, and Use Cases.

• Delivered daily test environment support, managing triage, troubleshooting, and coordinating resolution with tech teams.

• Led QA efforts across test phases, authored test strategy documentation, and supported quality process improvements.

• Utilized Bugzilla to log, track, and manage defects to closure, ensuring timely resolution aligned with release schedules.

Key Accomplishments

• QA Process Optimization: Streamlined QA processes by creating standardized testing workflows, procedures, and documentation that improved test execution efficiency across multiple phases.

• Cross-Functional Collaboration: Facilitated cross-team collaboration through regular sessions with architects, developers, and BAs to define test cases, plans, phases, environments, and testing types from SIT to UAT. IBM, Bangalore, India 2012 – 2013

IBM is a global technology leader offering cloud, AI, and enterprise solutions. It drives innovation in software, hardware, and services, empowering businesses worldwide to transform and modernize operations efficiently. Coordinator

• Performed functional, load, and integration testing; worked with SAP Payroll Configuration, Agile methodology, QC, and Lotus Notes.

• Prioritized and classified test scenarios, authored detailed test cases, executed scripts, and conducted complex manual/automated testing.

• Analyzed business and project requirements using waterfall practices to align testing efforts with development and delivery timelines.

• Utilized QC and Bugzilla for comprehensive defect tracking, communication, and resolution throughout the testing lifecycle.

• Executed end-to-end testing in HR domain projects; configured and validated SAP Payroll and modules including PA, PD, OM, BN, and Recruiting.

Key Accomplishments

• Enhanced Defect Management: Optimized defect tracking and resolution processes using QC and Bugzilla, ensuring timely communication and issue closure throughout the full software testing lifecycle.

• HR Domain Testing Expertise: Led comprehensive testing efforts within the HR domain, contributing to successful HR Transformation projects with knowledge of SAP Payroll and sub-modules PA, PD, OM, BN, and Recruiting.

Prior to 2012, worked for 2 years as a Programmer Analyst for Satyam Computers/Tech Mahindra in India JNTU, Hyderabad

Master of Business Administration- HR and Finance

Osmania University, Hyderabad

BSc Electronics and Computer Science

Professional Scrum Master (PSM 1) Certification

EDUCATION AND PROFESSIONAL LICENSES

TECHNICAL SKILLS

ANNAPURNA TEEGAVARAPU

Carmel, IN 385-***-**** ***.*********@*****.*** LinkedIn Tools and Technologies: Lotus Notes, Quality Center, Bugzilla, QTP, JIRA, Postman, Zephyr, ALM Database Systems / Applications: SQL, MS-Office (Pivot tables, Macros, VLOOKUP), Tableau (Basic Knowledge)

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