Data Analytics Oriented IT Operations Leader

PERCY ANDREW ASIFO

Accokeek, MD 240-***-**** *.***********@*****.***

PROFESSIONAL SUMMARY

CompTIA Security+ certified analyst and operations leader now driving a deliberate transition into data analytics and IT. Currently delivering technical support, compliance monitoring, and documentation at MetroStar Corporation while actively building Power BI and data analytics credentials. Brings 15+ years of cross-industry experience managing teams, building performance reporting frameworks, and translating complex operational data into actionable decisions — all directly transferable to a data-focused tech role. TECHNICAL SKILLS

Data Analysis: KPI Development, Trend Analysis, Operational Metrics, Data Cleaning, Performance Reporting Business Intelligence: Power BI Dashboards, Data Visualization, Executive Reporting (Power BI Associate — In Progress) Cybersecurity: CompTIA Security+, Threat Awareness, Risk Assessment, Compliance Monitoring, Security Principles Tools & Platforms: Power BI, Microsoft Excel, Microsoft Office Suite, Generative AI / Prompt Engineering Operations: Process Improvement, Workflow Optimization, Team Leadership, Quality Control, SOP Development WORK EXPERIENCE

Analyst MetroStar CorporationSeptember 2025 – Present

• Deliver Tier-1 IT support and technical troubleshooting, diagnosing and resolving network and system issues to maintain user productivity and minimize downtime

• Author and maintain SOPs and technical documentation, standardizing operational procedures and creating knowledge resources that improve team efficiency and onboarding

• Administer and track company-wide security awareness training programs, monitoring completion rates and ensuring organizational compliance with security policies

• Execute proactive system compliance checks aligned with security frameworks, identifying vulnerabilities and escalating risk findings before they impact operations

Operations Manager Potluck Logistics LLC

March 2017 – August 2025

• Directed cross-functional operational teams, leveraging performance data and KPI tracking to identify inefficiencies, reduce risk, and drive measurable process improvements

• Designed and implemented workflow optimization strategies that reduced project turnaround times and improved operational throughput across high-volume delivery cycles

• Built internal reporting frameworks to deliver real-time operational visibility to leadership, enabling faster and more informed decision-making at the executive level

• Oversaw quality control systems, performance management, and escalation resolution in a compliance-sensitive, high-accountability operational environment

Administrative Manager Jam Court Data

January 2015 – February 2017

• Managed high-volume data processing and reporting pipelines, ensuring accuracy and consistency across multiple concurrent deliverables and stakeholder reports

• Conducted systematic data audits to validate information integrity and enforce documentation standards across organizational records

• Coordinated cross-team project timelines and reporting schedules, consistently meeting deadlines in a fast-paced, data-driven environment

Executive Agent / Office Manager Allstate Insurance Co. April 2004 – August 2012

• Managed a regulated business operation with strict data privacy and compliance obligations, overseeing client information protection and state licensing requirements

• Analyzed sales performance metrics and implemented targeted client acquisition strategies, improving both new account growth and long-term customer retention rates

CERTIFICATIONS

• CompTIA Security+ — 2025

• Generative AI: Prompt Engineering — 2025

• Microsoft Power BI Data Analyst Associate — In Progress EDUCATION

Associate of Business Administration —

Northern Virginia Community College

GIAC Certification Track —

SANS Institute of Advanced Technology

(Expected January 2027)

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