Virtual Assistant with Detail-Oriented Operations Experience

SHAWN ROMAN

Junior Software Engineer

CONTACT INFORMATION

PHONE:

EMAIL:

GitHub:

LinkedIn:

720-***-****

***********@*****.***

https://github.com/avahaulick/

http://www.linkedin.com/in/shawn-roman-054728390

SUMMARY

Entry-level software engineer with full-stack experience (React, Node.js, Express, MongoDB) and a strong background in technical support and troubleshooting. Known for fast learning, clear communication, and disciplined debugging in Agile-style workflows.

PROFESSIONAL EXPERIENCE

Junior Software Engineer ~ TripleTen

2025 – PRESENT

Full-stack web app (React, Express, MongoDB): built REST APIs, authentication, and CRUD features; tested endpoints with Postman.

Responsive UI (HTML/CSS/JS): delivered mobile-first layout with accessibility-focused structure and styling.

Team workflows: used Git branching, pull requests/code reviews, and iterative debugging to ship features.

Project highlights: REST API design, authentication/authorization, CRUD operations, responsive UI, Git collaboration.

TAX ADVISOR SUPPORT - INTUIT AT CONCENTRIX

2025 – PRESENT

Support CPAs and financial professionals using ProConnect and QuickBooks; resolve workflow-impacting issues.

Troubleshoot software, hardware, network, and cloud related errors; document clear resolutions.

Translate IRS/state compliance requirements into practical guidance.

TECH SUPPORT SUPERVISOR – KELLY SERVICES

2019 – 2025

Led and coached technical support teams; improved quality and efficiency metrics. Resolved escalated system-level issues; documented repeatable troubleshooting playbooks. Trained new hires on debugging, customer communication, and ticket documentation.

LEVEL I PHONE SUPPORT - APPLE AT CONCENTRIX

2018 – 2019

Troubleshot software, hardware, and account issues using structured diagnostics and CRM documentation. Maintained strong customer satisfaction through clear communication and efficient resolution.

EDUCATION

TripleTen

Full-Stack Web Development

GPA: 4.0

University of New Mexico

Continued Bachelor of Science in Biology with a Minor in Chemistry

GPA: 4.0

RED ROCKS COMMUNITY COLLEGE

Associates of Applied Science, EMT, EKG and Phylogeny Certifications

GPA: 3.8

TECHNICAL SKILLS

Languages: JavaScript (ES6+), Python, HTML/CSS

Frameworks/Tools: React, Node.js, Express, MongoDB, Git/GitHub, Postman, REST APIs, VS Code

Concepts: OOP, async programming, debugging, Agile/Scrum, responsive design

In progress: C++, CompTIA A+

CORE COMPENTENCIES

Strong interpersonal communicator

Advanced troubleshooting mindset

Proven leadership & mentoring

Systems and compliance expert

Growth-oriented professional

Extra-curricular Development

Active Python hobbyist

Analytical mind

Highly adaptable

Lifelong student

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