Virtual Assistant & Data Entry Specialist (Remote)

ROBIN VALDES

Farmersville, TX 469-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional experienced in managing high-volume requests, coordinating workflows, and ensuring accurate, timely completion of tasks. Skilled in organizing priorities, identifying missing information, maintaining records, and supporting team productivity. Known for strong follow-through, clear communication, and the ability to manage multiple responsibilities in fast-paced environments.

CORE SKILLS

• Work intake, task coordination, and workflow management

• Prioritization of tasks based on urgency and deadlines

• Reviewing documentation for accuracy and completeness

• Reporting, tracking, and data organization

• File reconciliation and record accuracy

• Microsoft Outlook, Teams, and Excel (sorting, filtering, basic formulas)

• Managing multiple inboxes and communications

• Status updates, progress tracking, and issue escalation

• Cross-functional coordination and support

PROFESSIONAL EXPERIENCE

Member Account Administrative Specialist

BlueCross BlueShield of Tennessee Dallas, TX 09/2025 – Present

• Review incoming requests and forms to ensure accuracy and completeness

• Assign and distribute daily workload across team members based on priority

• Track progress of tasks and follow up to ensure timely completion

• Manage multiple email inboxes, responding to and routing requests as needed

• Maintain organized Excel trackers to monitor activity and performance

• Reconcile files and data to ensure accuracy and consistency

• Provide regular updates on workload, completion status, and potential delays

• Identify gaps or missing information and coordinate follow-up to resolve issues

Independent Medical Sales Consultant

MedSource101 Dallas, TX 02/2019 – 12/2020

• Managed client communications, follow-ups, and scheduling of meetings and demonstrations

• Maintained accurate records of outreach, client interactions, and outcomes

• Assisted in preparing materials and proposals for clients

• Built and maintained strong relationships through consistent communication

Insurance Coordinator

Frisco Pain and Spine Frisco, TX 08/2017 – 12/2018

• Verified patient information and coordinated with insurance providers

• Resolved missing or incomplete information to ensure smooth processing

• Managed multiple requests and deadlines while maintaining accuracy

• Maintained detailed documentation and communication logs

Sales Support Coordinator

Plum Group Foods Dallas, TX 05/2016 – 07/2017

• Managed incoming requests and routed tasks to appropriate team members

• Updated spreadsheets and tracked order and activity changes

• Reconciled discrepancies to maintain accurate records

• Coordinated with internal teams to meet deadlines

Administrative Assistant to Physicians

OrthoTexas Dallas, TX 05/2013 – 05/2016

• Supported physicians with scheduling, communication, and administrative tasks

• Managed high-volume intake and ensured timely task completion

• Maintained accurate records and assisted with reporting

Family Operations Manager (Owner/Operator)

Blue Ridge, TX 01/2020 – 01/2025

• Managed scheduling, communications, and day-to-day operations

• Tracked tasks, deadlines, and priorities using spreadsheets and checklists

• Maintained organized records and ensured completion of ongoing responsibilities

• Coordinated with external contacts and handled administrative needs

EDUCATION

South Garland High School Garland, TX

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