Efficient Office & Scheduling Professional

Tiffany Bynum-Mack

**************@*****.*** 704-***-**** Charlotte, NC

OBJECTIVE Enthusiastic and dedicated professional seeking to apply strong communication skills and

attention to detail to effectively resolve customer issues and enhance overall satisfaction.

Proven ability to manage busy schedules, de-escalate challenging situations, and consistently

deliver high-quality support in fast-paced environments.

WORKEXPERIENCE —_NurseSelect Staffing Agency LLC

Scheduler Apr 2020 - Apr 2025

* Coordinated and managed staff schedules across multiple healthcare facilities.

* Maintained daily communication with managers and facility contacts to ensure accurate

staffing.

+ Entered and updated schedules into internal systems with a high level of accuracy.

+ Contacted staff to collect availability and schedule preferences.

* Sent professional emails regarding shifts and assignments.

* Traveled to various locations to assist with training and support as needed.

* Participated in regular team meetings and operational planning.

JGM Associates

Office Manager Assistant Jun 2017 - Mar 2020

+ Supported daily office operations, including opening/closing procedures and

administrative tasks.

+ Handled escalated calls and provided high-level customer service to resolve issues

efficiently.

+ Entered financial and client data accurately into systems.

+ Processed payments and managed billing inquiries.

+ Trained new staff on call handling procedures and system use.

+ Ensured team adherence to call time metrics and customer service standards.

* Coordinated and facilitated internal meetings.

EDUCATION Myers Park High School Jun 1992

High School Diploma

SKILLS CRM Software Proficiency * Problem-Solving * Time Management Attention to Detail

* Communication Skills * Office Admistration * Record Keeping & Data Entry * Staff

Scheduling & Calendar Management * Customer Service * Meeting Coordination &

Logistics * Staff Training & Onboarding

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