Senior Transitional Care & Administrative Leader

CRYSTAL T. MINGO

*** **** ****** # ** ********, NY 11205 • CELL 347-***-**** • ********@*****.***

EXPERIENCE

VISITING NURSE SERVICE OF NEW YORK (VNS HEALTH)9/2019- 7/2025 Senior Transitional Care Associate

Facilitates patient transitions through the health care system by providing information and promoting linkage between patient and healthcare providers

Functions as navigator, patient educator, advocate, and patient empowerment facilitator

Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication between the patient and the healthcare team

Serves as the liaison between the patient and the healthcare delivery team also provides administrative support and customer service

VISITING NURSE SERVICE OF NEW YORK (VNS HEALTH)

Administrative Coordinator 8/2015- 9/2019

Develop and facilitate new employee orientation and on-going staff development programs for clinical and non- clinical staff

Liaison with various VNSNY departments for staff development team to ensure successful implementation of trainings

Generate purchase orders for the department with various outside vendors starting at $1,000 upwards of $300,000.00 + for departmental needs for products and purchases. Responsible for department petty cash.

Maintain and ensure all documents are electronically updated in the system for department, Oasis certificates RN licenses etc.

Responsible for coordinating, planning, and organizing day-to-day departmental operations

Process checks request invoices and reimbursements for department and coordinate with accounts payable

Provide Administrative support to Senior Management S.V.P, V.P., Directors, and Managers on a daily basis.

Assist four departments with daily needs coding unit, assessment review, population health and clinical utilization

Manage and prepare materials and facilitate access for all new hires and clinical and non- clinical staff MOUNT SINAI HEART HOSPITAL/DIVISION OF CARDIOLOGY, NEW YORK, NY Operations Coordinator 10/2013 -7/2015

Maintain day to day operations of the office of two directors (Director of Non-Invasive Surgery & Director of Cardiothoracic Surgery)

Maintained and tracked daily calendars for Directors booking appointments and meetings etc.

Initiated and ordered supplies and prepared requisitions and purchase orders for seasonal and monthly events (example: Go Red for Women, Heart Healthy living and Cholesterol Fair. Nurse Practitioner Annual Symposium)

Prepared travel reimbursements for clinical nurse managers and nurse practitioners; expense reports of travel

Processed weekly payroll and maintained PTO for five departments

Responsibly secured all employee files under the Heart Hospital umbrella licenses and certifications Administrative Assistant 8/2006-10/2013

Scheduled and coordinated meetings, office activities and special events

Effectively and efficiently prepared minutes, develop agendas, correspondence, reports and other important documents

Served as an intermediary between supervisor and other departmental staff by transmitting written and oral request, messages and instructions

Processed payroll and assists in maintain the paid-time-off system for the department

Responsible for maintaining and securing employee file

Coordinated and tracked staffs nursing licenses and notified staff of upcoming license expiration dates to prevent suspension

Assists in Monitoring monthly expenditures and informs supervisor of irregularities

Prepared travel reimbursements and expense reports

Reviewed and revised brochures, announcements or other informational items regarding program and or/departmental operation.

Screened telephone calls, answers routine inquiries or refers caller to the appropriate individual for response

Procured supplies for the department

EDUCATION

Mercy College Dobbs Ferry, NY

Bachelor’s degree— Liberal Arts/Behavioral Science CRYSTAL T. MINGO

942 KENT AVENUE # 4L BROOKLYN, NY 11205 • CELL 347-***-**** • ********@*****.*** Skills

● Microsoft Suite/Microsoft 360

● Excel

● Outlook

● Workday

● Netsmart

● Workday

● Teams (Proficient)

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