Customer Care, Collections & Operations Specialist

NOORDIN BHANJI

303-***-**** **********@*****.*** Aurora, Colorado 80014

PROFESSIONAL SUMMARY

Dynamic and results-driven professional specializing in care, collections, and operations. Excelled in resolving complex customer finance issues, leveraging expertise in database management. Known for exceptional problem-solving abilities and building team rapport, significantly enhancing customer satisfaction and operational efficiency. SKILLS

Windows '95 / '98 WordPerfect 5.1 Lotus 1-2-3 Database Novell 2.0 System Admin Network 3.1 System Admin

EXPERIENCE

EXECUTIVE REPRESENTATIVE III / CARE & COLLECTIONS, Englewood Sprint / T-Mobile, December 1999-September 2022

EXECUTIVE RESP III OPERATIONS SPECIALIST

T-Mobile / Sprint

• Forward-thinking and with expertise in customer finance Performed both inbound and outbound calls to resolve customer issues that ranged from charges, plans, lost device, insurance, misapplied or lost payments, adjustment, troubleshoot iPhone's and Samsung devices

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• Offered options to upgrade, replace device and complete migration Critical cultivate rapport with individuals in the team to optimize our goal to resolve complex problems and deliver WIN/WIN strategies.

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EDUCATION

CERTIFICATION IN COMPUTER INFORMATION SYSTEMS

COMMUNITY COLLEGE OF DENVER, January 2004

COMPLETED COURSEWORK TOWARDS CERTIFICATION IN DATA PROCESSING AND LAN

Emily Griffith

CERTIFICATIONS

CERTIFICATION IN COMPUTER INFORMATION

SYSTEMS

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