Operations & Procurement Specialist, Customer Service Advocate
Resume:
Bernice Nicole Mayfield
******************@*****.***
Professional Summary
Detail-oriented and results-driven customer service and procurement professional with over 8 years of experience in import buying, inventory management, supplier coordination, and high-volume customer support environments. Proven ability to manage complex workflows, maintain accurate documentation, communicate effectively with international suppliers, and deliver exceptional service. Strong organizational, problem-solving, and multitasking skills with a background in financial services, logistics, and distribution operations.
Skills Summary
Strong organizational and time management skills
Multitasking in fast-paced environments
Data entry and documentation accuracy
Inventory control and demand planning
Problem solving and critical thinking
Customer service excellence
Supplier and vendor communication
Purchase order processing
Compliance and data security
Process coordination and workflow management
Professional Experience
Charter Furniture Siler City, NC
Import Buyer May 2021 – June 2025
Monitored inventory levels and forecasted purchasing needs to support operational demand
Created purchase orders and submitted documentation to ensure accurate customer payment processing
Maintained multiple spreadsheets and tracking tools to ensure data accuracy and up-to-date reporting
Maintained consistent email and verbal communication with overseas suppliers to ensure on-time product delivery
Researched order issues and provided timely resolutions
Conducted bi-weekly meetings to provide status updates and discuss order progress
Supported inventory planning and procurement coordination across departments
Deluxe Financial Services Greensboro, NC
Universal Agent January 2019 – October 2020
Verified customer identity and ensured compliance with security and privacy regulations
Managed high-volume workloads while maintaining professionalism and accuracy
Identified customer needs and recommended appropriate products and service solutions
Delivered exceptional customer service through product knowledge and positive client interactions
Trained new personnel on company operations, policies, and service procedures
Maintained accurate documentation of customer interactions and transactions
NAPA Auto Parts High Point, NC
DCSC Associate March 2016 – January 2019
Worked in distribution centers to resolve order issues, improve operations, and support customer service functions
Managed daily customer contact via phone, fax, and email communications
Identified customer product and service issues, investigated root causes, and initiated resolutions
Supported logistics and order fulfillment operations
Education
Bachelor of Arts in Business Management (Expected Graduation: 2027)
Strayer University
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