Versatile Customer Service and Fraud Recovery Professional

Jill Richards

**** *. ****** ***** *** C:623-***-****

San Tan Valley, Arizona 85140 Email: **********@*****.*** PROFESSIONAL SKILLS

Ability to provide outstanding customer service to external and internal customers; excellent written and verbal communication skills; well organized and detail oriented; computer navigation and keyboarding skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Leslie’s Pool Supply

Assistant Manager 12/2018-03/2019

Assisted customers with pool care needs. Performed water tests. Sold products in store. Answered customer questions over the phone. Performed routine daily maintenance on store front. Restocked and organized store displays.

JP Morgan Chase

Fraud Recovery Specialist 10/2017-12/2017

Researched and investigated unauthorized charges on accounts for possible recovery of payment. Called customers and or merchants for information.

Macy’s Credit and customer service

Fraud protection agent/EGC 06/2015- 09/2017

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Receive inbound calls from clients with unauthorized issues with credit card accounts. Set up fraud claims and verified customer's information on account

Satellite Auto Glass

Customer service representative 03/2014 – 03/2015

Received inbound calls for insurance claims. Set appointments and verify coverage. Accurate entered information electronically to resolve customer issues.

Beech Healthcare Services

Personal care technician 06/2011 – 02/2014

Assisted with personal care needs for clients needing assistance with daily activities Provided support and positive companionship. Planned and prepared meals. Assisted with bathing and laundry. L-3 Communications

Process Operator 06/2008 – 05/2011

Technical and operational processes, microscope inspection, Sputter machine operator, chrome and gold Evaporator polish, grind for tube modules. Duties also include data entry of analytical and statistic data. Education Central Arizona College 06/13-09/14

General Education / Medical Terminology 1 and 2

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