Experienced Administrative and Customer Service Professional

REBECCA MCCORCLE

***************@*****.*** 904-***-**** ST. AUGUSTINE, FL

SUMMARY

Reliable team player with 15 years customer service, work for management, and administrative support. Experience in sales, banking, and medical office. Able to multi-task, meet company goals and effectively resolve customer issues while adhering to company policy.

EXPERIENCE

Jack Henry Customer Service Representative Springfield, MO Aug 2023-Present

• Provide inbound fraud detection and transaction monitoring to effectively handle suspicious and/or fraudulent transactions for community banks and credit unions and their accountholder base.

• Cardholder and financial institution assistance with lost or stolen card closures.

• Accurate servicing of fraud cases with proper status changes and notation.

• Monitor debit/credit card alerts and determine if the transactions are fraud. McKesson Customer Service Representative Jacksonville, FL March 2021-Sep 2023

• Point of contact for customer inquiries and resolution for McKesson’s global distribution of the Covid-19 vaccine

• Provided customer relation and seamless turnaround with resolution for customer claims and product orders

• Adheres to consumer laws and company policies to ensure fair and effective resolution of issues

• Scheduling peers for PTO and daily meetings

Gymboree Lead Team Member Retail Sales Jacksonville, FL May 2015-October 2017

• Responsible for handling cash in store, inventory control, and floor sets

• Scheduling PTO and making weekly schedules

• Resolved sales and customer service issues

• Ensured proper procedures were followed at the end of business day ADDITIONAL EXPERIENCE

Isis Cosmetics Office Manager Clearwater, FL 2007-2009 First National Bank New Account Rep & Teller Springfield MO 2006-2007 St. Johns Spine Center Lead Referral Coordinator Springfield, MO 2003-2005 Chase Bank Sales Customer Service Springfield, MO 2002-2003 EDUCATION

Ozark Technical Community College 3 semesters completed Springfield, MO 2001-2002, 2019 Kickapoo High School High School Graduate Springfield, MO 2001 SKILLS

Microsoft Office Keyboarding Cisco & Genesys Direct Sales FDWC Medical Terminology Microsoft Teams SAP & Salesforce 10-Key Quick Assist

Contact this candidate