Customer Service Leader with Strong Deescalation Skills

SANTITA M. GADSON

*** **** *** **** ****, SC **536

843-***-**** *************@*******.***

Professional Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues promptly while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills and an ability to lead and motivate a team to success. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Professional Experience

Dillon Detention Center/Training Deputy/Dillon, SC 11-2016 to Current

Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.

Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.

Collaborated with multiple departments to develop effective strategies for case management and resource allocation.

Provide thorough training to junior deputies, fostering personal growth and skill development.

Observed jail and inmate activity to maintain order and safety.

Trained other officers in firearms and self-defense tactics.

CVS Pharmacy/Pharmacy Technician/Dillon, SC 04-2021/2022(Part-time)

Answering incoming phone calls and addressing questions from customers and healthcare providers.

Stocked, labeled, and inventoried media to keep accurate records.

Enhanced pharmacy workflow by assisting pharmacists with medication, dispensing, labeling, and packaging.

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Counted and labeled prescriptions with correct item and quantity.

Entered and processed patients’ prescriptions into the internal system.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Rite Aid Pharmacy/Pharmacy Technician/ Dillon, SC 05-2008/2016

Answering incoming phone calls and addressing questions from customers and healthcare providers.

Stocked, labeled, and inventoried media to keep accurate records.

Enhanced pharmacy workflow by assisting pharmacists with medication, dispensing, labeling, and packaging.

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Counted and labeled prescriptions with the correct item and quantity.

Entered and processed patients’ prescriptions into the internal system.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Skills

Decision making

Team Leadership

De-escalation techniques

Prisoner transport

First aid and CPR

Report Writing

Emergency response

Weapons handling

Staff management

Inmate Processing

Education

Miller-Motte College

Associates in Early Childhood Education

Walden University

Bachelors in Psychology

Board of Pharmacy

Pharmacy Technician Registraion

Contact this candidate