Experienced Administrative & Customer Service Pro

Caroline Williams

Dothan, AL ***** +1-334-***-**** *****************@*****.***

Professional Summary

Experienced customer service and administrative professional with over 21 years in diverse roles, including legal, healthcare, and hospitality sectors. Skilled in client relations, data entry, Microsoft Office, and multi-line phone systems. Proven ability to enhance customer satisfaction and streamline operations. Seeking a Customer Service Representative or client relations position to leverage strong communication and organizational skills. Willing to relocate to: Kinsey, AL

Work Experience

Accounting Clerk

Personnel Resources, AAA Cooper Dothan, AL

September 2025 to February 2026

* Processed trucking detention requests to ensure accurate billing and timely payments.

* E-mailed invoices for lift gates, supporting efficient accounts receivable operations.

* Maintained detailed records of transactions and correspondence for audit readiness.

* Utilized Microsoft Excel and Word for data entry and reporting tasks.

* Collaborated with team members to resolve discrepancies and improve workflow. Receptionist/Secretary

Personnel Resources, Cobb, Boyd, and White Dothan, AL January 2025 to May 2025

* Answered multi-line phones, directing calls to appropriate staff efficiently.

* Summarized medical records to support legal and administrative processes.

* Scheduled appointments and maintained organized calendars for attorneys.

* Provided excellent customer service to clients and visitors. Front Desk Clerk

Comfort Inn And Suites Eastside Dothan, AL

June 2024 to December 2024

* Greeted clients to provide welcoming first impressions.

* Checked guest identification to verify reservations and ensure security.

* Facilitated guest check-in process for smooth room access.

* Managed phone inquiries and resolved guest concerns promptly.

* Maintained accurate records of guest information and payments. Customer Service Agent

Results-CX

November 2022 to February 2024

* Provided customer service support for Blue Cross Blue Shield NJ remotely.

* Managed client inquiries regarding claims and benefits, ensuring satisfaction.

* Collected and verified provider information to facilitate service delivery.

* Processed claims with accuracy and compliance to company standards.

* Utilized call center systems to document interactions and follow up on issues. Case Manager Customer Service

Carey And Hamner

November 2006 to October 2022

* Managed client interactions and administrative tasks for a busy law firm.

* Answered phones and conducted initial client interviews with professionalism.

* Verified insurance information and maintained accurate client records.

* Organized and maintained client files for efficient case management.

* Created and mailed letters for representation to support client satisfaction. Administrative Assistant Customer Service

FACS Management Systems Jacksonville, FL

December 2002 to May 2006

* Answered phones and logged support calls to ensure prompt service.

* Ran daily and monthly reports to support business operations.

* Updated travel and appointment calendars for management staff.

* Compiled training guides to enhance team knowledge and performance.

* Imported and exported sales invoices, ensuring accurate reporting to Corporate Office. Education

Business Administration (Vocational school)

Miller-Motte Business College Wilmington, NC

August 1987 to June 1989

General (Diploma)

John T. Hoggard High School Wilmington, NC

August 1984 to June 1987

Skills

Gmail Live chat Insurance prior authorization Call center agent experience Internal employee customer service Spreadsheet charts Accounts receivable Personal injury law Vital signs Litigation iOS Multitasking Microsoft Powerpoint Phone answering Dropbox Document review

(document control) Time management Microsoft Teams Written communication Documentation review Customer issue escalation Relationship management Help desk Problem solving Phone communication Personal injury litigation support Order assistance Administrative experience within retail industry SMS customer support Email customer support Microsoft Excel Hotel experience LAN Search engines Personal injury case experience Customer complaint resolution Case Management Computer literacy Appointment scheduling Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Spreadsheet design Workflow management (operations management method) Communication skills Writing skills Event scheduling Cloud storage services Interpersonal skills Employment & labor law Faxing Word processing Client email correspondence Problem-solving in high-pressure situations Excel formulas Editing Legal case management Customer support - Customer support experience (16–20 years) Document management Legal research Improving customer support response time - Customer support response time improved (More than 30%) Client services Auto insurance knowledge Administrative experience within government industry Workday Microsoft Office Team management Customer support specialist experience Map reading Interviewing Computer skills Account management Small business owner customer support experience Outbound calling Salesforce Customer service through social media Google Docs Guest services Productivity software English Cash register Greeting customers Research Insurance Verification Cold calling Correspondence management Cash handling Record keeping 10 key typing Phone customer support Typing Paralegal experience Medical records Adobe Acrobat Caseload management Records management experience within healthcare sector Contracts Administrative experience within healthcare Calendar management Medical administrative support Technical Proficiency Customer service Photocopying Customer inquiry handling Leadership Multi- line phone systems Administrative experience - Administrative experience (11–15 years) Confidential information handling File organization Retail math Customer support experience within government industry Retail sales Front desk Microsoft Outlook Calendar Managing patient records Medical documentation Computer operation Client relationship management Cleaning macOS Dependability Call center experience Managing customer accounts Non-technical user support Complaint handling Phone etiquette Legal administrative experience Meeting scheduling Customer relationship management Order entry Family law Customer relationship building Schedule management Phone call management E-filing court documents Electronic health records

(EHR) management Clear verbal communication Law office Providing product information In- person customer service Individual consumer customer service Windows Attention to detail Math Billing issue inquiries Proofreading Order fulfillment Microsoft Word Intake Accounts payable Microsoft Outlook HIPAA Patient interaction Client communication Customer support experience within healthcare industry Client interaction via phone calls Photo editing Data entry Continuous improvement Zoom Office experience Hospitality Organizational skills Mail processing Legal case manager experience Client file management Scanning Filing Problem solving skills Records management Customer Service skills Clerical experience Languages

English

Certifications and Licenses

Driver's License

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