Detail-Oriented Audit & Support Specialist

Khushboo Kanwar

+1-214-***-**** • *********@*****.*** • McKinney, Texas

Summary

Professional and detail-oriented professional with 2+ years of experience in data accuracy, financial documentation, and client support. Proven ability to handle complex inquiries and deliver first-call resolution in fast-paced environments while maintaining 100% compliance. Expert at navigating multiple systems to ensure documentation accuracy, now seeking to leverage auditing precision in a Call Center Agent role focused on Benefits Administration and high-volume Customer Support. Work Experience

Audit Executive January 2015 – January 2017

SONALAC PAINTS, CHANDIGARH, PUNJAB, INDIA

Handled high-volume data entry and records management for company accounts, ensuring 100% accuracy in financial statement reviews.

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Navigated complex internal systems to conduct financial audits and verify documentation in strict adherence to corporate compliance standards.

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Resolved discrepancies in accounting issues by performing root-cause analysis, contributing to high first-call resolution equivalents for internal stakeholder inquiries.

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Processed sensitive financial records and maintained meticulous documentation to support administrative workflows and audit trails.

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Delivered professional support for client financial inquiries by collaborating with internal teams to manage inbound requests and provide status updates.

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Education

Chartered Accountant (Intermediate) January 2013

Bachelor of Commerce (B.Com) January 2008

Additional Skills

Customer Support & Operations: Inbound Call Handling, First-call resolution, Call Center Operations, Benefits Administration, Customer Service, Client Support Technical Proficiency: Data Entry, Typing, Internet Troubleshooting, CRM Software, Help Desk, Remote Support, Microsoft Office (Excel, Word, Outlook)

Methodologies & Compliance: Documentation, Financial Auditing, Account Management, Compliance Adherence, Records Management, Conflict Resolution

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