Licensing & Contracting Lead, Annuities, Remote

Clay R. Matthews

** ****** ***** *********, ** **002 Phone: 214-***-**** E-Mail: ************@*********.*** Experience

Transamerica, Cedar Rapids, IA August 2023 – December 2025 Lead Licensing Specialist - Annuities Contracting & Licensing (Remote)

• Established and maintained strong working relationships with National Accounts, Operations Relationship Management, and external agency partners to support effective collaboration and service delivery.

• Trained team members on step-by-step annuity contracting procedures in alignment with company guidelines, improving process accuracy, reducing onboarding time, and ensuring consistent, compliant work quality.

• Responded promptly to email requests by providing clear status updates and resolving issues in a professional and timely manner, ensuring effective communication and stakeholder support.

• Contributed to the successful launches of new RILA products by ensuring all contracting steps were completed ahead of projected launch dates, supporting timely product rollout and readiness for distribution.

• Consistently resolved a high daily volume of multiple contracting and licensing work items within SLA guidelines by performing detailed email and document review, updating systems of record (DSS P3, DSS P65, ATD, AWD), and pulling, imaging, and attaching required documentation such as NIPR state licensing/appointments, FINRA records, agent training certifications, and verification requests to ensure accurate and compliant processing. Achieved 100% same-day completion rate for all assigned work types, consistently meeting or exceeding SLA requirements

• Created and revised selling agreements for agencies and broker-dealers, prepared and routed commission selling and servicing product schedules, and ensured accurate updates to systems of record to support compliant and efficient contracting processes.

• Delivered 100% of assigned reports within established deadlines while successfully managing and resolving priority escalation requests within SLA targets.

• Utilized Microsoft Office applications to support daily operations, facilitate communication, organize data, and produce professional documentation and presentations. Tata Consultancy Services (TCS), Plano, TX November 2020 – August 2023 Licensing Specialist - Annuities Contracting & Licensing - Transamerica contract (Remote) Mortgage Loan Processing Analyst / Workflow Specialist - Morgan Stanley contract (Remote)

• Maintained consistent monthly production at top-tier levels, earning recurring performance bonuses and recognition for exceeding productivity and quality targets.

• Established and maintained strong working relationships with Account Executives and management to support effective collaboration and service delivery.

• Delivered timely and professional loan status updates, resolving issues efficiently to maintain smooth processing and improve client satisfaction.

• Proactively managed a pipeline of 40–50 loans, conducting thorough document review and income analysis, maintaining accurate system records, and coordinating the timely ordering and imaging of critical documentation—ensuring efficient processing, reduced delays, and consistent loan quality.

• Performed comprehensive credit risk and risk mitigation analysis by evaluating credit bureau reports, Data Verify findings, and income and asset documentation—supporting informed lending decisions, minimizing exposure, and maintaining compliance with underwriting standards.

• Agile Certified (E1 proficiency); contributed to a Process Improvement Team Agile project that delivered DevOps technical and process enhancements, improving operational efficiency, accelerating delivery timelines, and strengthening client outcomes.

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• Completed internal IT and Environmental Sustainability Management training, strengthening technical proficiency and supporting sustainable, compliant business practices.

• Utilized Microsoft Office applications to support daily operations, facilitate communication, organize data, and produce professional documentation and presentations. Advanced Data Corporation, Evergreen, Colorado July 2020 – November 2022 Verification of Employment (VOE) Processor / QA support (Remote) Bank of New York Mellon, Dallas, Texas December 2019 – July 2020 Senior Technician – Document Custodian - GNMA Certifications

• Received, processed, reviewed, and securely scanned confidential documents received from clients into the Smart Docs system, ensuring accurate digital imaging, data integrity, and compliance with confidentiality and recordkeeping standards.

• Delivered exceptional client service by promptly responding to emails and generating reports in compliance with GNMA guidelines; ensured accountability and trust by accurately reviewing, storing, and coding confidential documentation, maintaining precise system records. Cornerstone Staffing, Dallas, Texas September 2019 – December 2019 Document Custodian – Bank of New York Mellon contract

• Reviewed client-submitted documents within SLA timeframes, verified authenticity of signatures (original vs. copy), and processed barcoding and indexing—consistently meeting daily production goals while ensuring accuracy and compliance.

• Processed daily incoming client shipments by sorting, capturing critical data, and routing documents to appropriate departments—expediting review workflows, reducing turnaround times, and ensuring accurate intake processing.

Central Market / HEB, Dallas, Texas July 2018 – December 2019 Sales Partner – Deli and Cheese Department

• Delivered exceptional in-store customer experiences by actively listening and responding to needs, recommending products, and providing samples; efficiently managed inventory by slicing, weighing, packaging, and pricing meats and cheeses, restocking displays, and maintaining presentation standards; ensured operational readiness through thorough cleaning, equipment checks, and workspace organization, enhancing service quality and store efficiency.

Origin Bank, North Richland Hills, Texas December 2016 – August 2017 Mortgage Loan Processor

Nationstar Mortgage nka Mr. Cooper, Irving, Texas May 2015 – December 2016 Mortgage Loan Processor

• Earned multiple Customer Service Star awards in recognition of consistently delivering outstanding customer service, enhancing client satisfaction, and fostering positive customer relationships. 3

JP Morgan Chase, Irving, Texas November 2002 – April 2015 Mortgage Loan Special Risk Underwriter

• Conducted thorough due diligence on documentation to assess risk for purchases, refinances, and modifications; analyzed income, assets, collateral, and credit history to accurately calculate debt-to-income ratios, enabling timely and informed loan decisions within established deadlines. Loan Negotiator

Loss Mitigation Specialist

Mortgage Loan Processor (Wholesale Lending)

Hicks & Lucky nka Hicks & Llamas, P.C., El Paso, Texas February 1998 – August 2002 Administrative Assistant and In-House Videographer Optimized office operations by sourcing and restocking supplies at the best price and quality, presenting cost-effective solutions to administrators and managing partners; accurately recorded confidential in-house depositions and distributed video copies to attorneys, paralegals, and court reporters, supporting efficient case management and document accessibility; served as keyholder, overseeing internal and external building maintenance to ensure safety, operational readiness, and a secure environment for staff and visitors. Education

Brightwood College, Kaplan University, Dallas, Texas October 2017 – December 2017 Texas Property and Casualty Adjuster Course Completion and Certification Old Dominion University, Norfolk, Virginia/Prescott, Arizona September 2000 – May 2002 Bachelor of Science Degree in Interdisciplinary Studies/Business Communications Graduating GPA: 3.95, Phi Kappa Phi Honor Society, Student Advisory Board

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