Customer Service Manager with Service Excellence Experience
Resume:
A N N M OW A R I E Q U I N E Y
C U S T O M E R S E R V I C E M A N A G E R
C O N T A C T
**************@******.***
Long Beach, NY 11561
NASSAU COMMUNITY COLLEGE
Associate of Science - Nursing - 2021
LASER INSTITUTE OF LASER MEDICINE
E D U C A T I O N
S K I L L S
P R O F I L E S U MMARY
Detail-oriented and tech-savvy individual passionate about client satisfaction. Possessing strong communication and organizational skills, with a proven ability to quickly learn new systems and resolve issues efficiently. Seeking to leverage a proactive approach and genuine empathy to provide outstanding support and contribute to the success of a companies customer-focused environment.
WORK E X P E R I E N C E
European Wax Center - Brooklyn 2021 - PRESENT
Wax Specialist
European Wax Center -Plainview/ Huntington 2015 -2019 Wax Specialist
European Wax Center - Massapequa Park, NY 2013-2015 Lead Guest Services Associate
Provide high quality treatments for a diverse clientele. Deliver customized services, while ensuring client comfort and safety. Maintained consistent 5 star google reviews through out career with highest prebook & retention.
Educate clients on how to maximize their skin health long term. Maintain a clean and sanitary workspace based on state regulations. Build rapport to ensure repeat business through personalized recommendations and exceptional service.
Mentored junior staff members by providing training and feedback on performance during weekly one to one coaching sessions. Provided a consistent positive customer experience for attentive service and product knowledge.
Enhanced customer satisfaction by addressing and resolving concerns promptly and professionally
Led team meeting to align on sales goals and performance improvements.
GLORIA FRANCIS SCHOOL OF
MAKE-UP ARTISTRY
NYS Esthetician License - 2015
Certificate of Laser Hair Removal,
Fractional Laser, Photofacials -2025
Communication
Phone skills
Customer Service
Critical Thinking
Microsoft Office
Outlook
Training & Development
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