Remote Data Entry Clerk with Supervisory Experience

Angela Hicks

Savannah, GA • 912-***-**** • *****************@*****.***

Professional Summary

Detail-oriented and results-driven Customer Service & Financial Assistance Supervisor with proven experience leading teams, improving service operations, and managing financial processes. Skilled in overseeing staff performance, resolving escalations, and ensuring compliance with financial assistance policies. Strong background in accounts payable/receivable, data accuracy, and customer satisfaction. Seeking a remote role to leverage my leadership and ability to work complete tasks independently and efficiently.

Core Skills

Team Leadership & Staff Supervision

Customer Service Operations

Financial Assistance Processing

Accounts Payable & Receivable

Performance Monitoring & Reporting

Conflict Resolution & Escalation Management

Process Improvement

Data Entry & Record Accuracy

Compliance & Confidential Data Handling

Microsoft Office (Word, Excel, Outlook)

Professional Experience

Store Manager / Accounts Payable & Receivable

Savannah iDoctor — Savannah, GA

5/2018 – Present

Oversee daily store operations, staff scheduling, and customer service performance

Manage accounts payable/receivable including invoicing, payments, and reconciliations

Supervise and train employees to ensure compliance with company standards

Resolve customer issues and maintain strong client relationships

Maintain accurate financial, inventory, and operational records

Improve workflow efficiency and overall business operations

Customer Service Representative

Evicore Health — Bluffton, SC

6/2014 – 11/2017

Assisted customers with billing inquiries, service requests, and account issues

Maintained accurate customer records and data entry in internal systems

Resolved customer concerns efficiently while maintaining high satisfaction levels

Supported documentation review and processing for accuracy

Process clinical certification of radiological services for physicians and imaging centers.

Perform screening processes that do not require clinical review or clinical approval.

Trained in pre certification, utilization management, NCQA and URAC principles, policies and procedures.

Process review of service requests, notifications that do not require certification of medical necessity

Customer Service & Financial Assistance Supervisor

Memorial Health — Savannah, GA

3/2007 – 9/2011

Supervised daily operations of customer service and financial assistance departments

Led, trained, and coached team members to meet performance and quality standards

Monitored staff productivity, attendance, and performance metrics

Handled escalated customer concerns and ensured timely and professional resolution

Reviewed and approved financial assistance applications for accuracy and compliance

Ensured adherence to company policies, healthcare regulations, and confidentiality standards

Developed and implemented process improvements to increase efficiency and reduce errors

Coordinated scheduling an workflow distribution to maintain service levels

Prepared reports on team performance, customer trends and operational outcomes

Collaborated with management to improve customer satisfaction and operational effectiveness

Education

High School Diploma

HV Jenkins High School

Some College Coursework

Miami Dade Community College

Armstrong State University

Additional Qualifications

Strong leadership and decision-making skills

Excellent communication and interpersonal abilities

Ability to manage multiple priorities in fast-paced environments

Experienced in both independent and team-based work settings

Quick to learn new systems and processes

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