Customer Service-Oriented Medical Professional
Resume:
PROFESSIONAL SUMMARY
Detail-oriented professional with extensive experience in patient
communication and problem-solving in fast-paced environments. Skilled in conflict resolution, client relations, and telemedicine, eager to leverage these abilities to enhance customer satisfaction. Seeking to transition into a Customer Service Representative role to drive positive client experiences and support team objectives.
EXPERIENCE
Physician Assistant
July 2018 - June 2022 My Dr Now, Gilbert, AZ
Physician Assistant
April 2016 - May 2018 Clinic24, Gilbert, AZ
Delivered patient-centered care by actively listening and addressing concerns with empathy and professionalism.
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Communicated complex medical information clearly to diverse patient populations.
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Managed high volume case loads while maintaining accuracy and attention to detail.
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Resolved patient issues and concerns, thus insuring satisfaction and trust.
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Collaborated with inter-disciplinary teams to improve service delivery and patient outcomes.
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Maintained thorough and accurate documentation in electronic systems.
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Adapted quickly to change in priorities in fast pace clinical environments.
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Performed physical examinations, developed treatment plans and provided patient education for a wide variety of acute and chronic medical conditions.
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Educated patients on preventive health measures related to their diagnoses or lifestyle choices.
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Performed physical examinations, developed treatment plans and provided patient education for a wide variety of acute and chronic medical conditions.
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Utilized critical thinking skills to assess clinical data quickly during urgent situations.
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CONTACT
******************@*****.***
Chandler, AZ 85286
SKILLS
Customer Service and Client
Relations
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• Conflict Resolution
• Communication, verbal and written
• Problem solving
Multitasking in Fast Paced
environments
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• Data Entry and Documentation
• Team Collaboration
• Time Management
• Patient assessments
• Telemedicine
• Preventive care
• Treatment Planning
CASSANDRA MCLAUGHLIN
CUSTOMER SERVICE REPRESENTATIVE
Physician Assistant
March 2014 - February 2016 Desert Wells Family Medicine, Queen Creek, AZ
Educated patients on preventive health measures related to their diagnoses or lifestyle choices.
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Performed physical examinations, developed treatment plans and provided patient education for a wide variety of acute and chronic medical conditions.
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Utilized critical thinking skills to assess clinical data quickly during urgent situations.
•
Educated patients on preventive health measures related to their diagnoses or lifestyle choices.
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Provided direct patient care in an outpatient setting, including ordering laboratory tests, interpreting results and prescribing medications.
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EDUCATION
Bachelor of Arts (B.A.) in English Literature
University of San Diego, San Diego
Master of Science (M.S.) in Physician Assistant Studies Touro University - Nevada, Henderson, NV
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