IT & Project Management Leader

Teddy N. Reyes Salazar

IT & Project Management Professional

Col. Los Álamos, San Pedro Sula, Cortés, Honduras

+504-****-**** ️ ********@*****.***

Nationality: Honduran Languages: Spanish, English, Italian

Date of Birth: May 4, 1982 Marital Status: Married Professional Summary

Seasoned IT & Project Management Professional with over 15 years of experience leading technology operations, infrastructure development, and cross-functional projects across diverse industries. Proven success in managing complex IT systems, implementing security and network solutions, and leading project teams from planning through execution. Highly skilled in strategic planning, systems integration, and client management, with a strong focus on delivering results, optimizing performance, and aligning IT strategy with organizational goals. Hands-on experience managing multiple projects using Teamwork, Odoo, ClickUp, and Microsoft Project, as well as CRM and collaboration platforms such as Jira, Salesforce, and Confluence to streamline workflows, enhance communication, and ensure on-time project delivery.

Education

Universidad Tecnológica de Honduras (U.T.H.) — San Pedro Sula, Cortés Bachelor’s Degree in Computer Engineering

Morazanni Bilingual Institute — San Pedro Sula, Cortés High School Diploma

Professional Experience

Project Manager

Zventus / Cotality — November 2023 – August 2025

• Led end-to-end onboarding and implementation of client projects, ensuring smooth transitions and effective delivery.

• Developed and executed project plans, tracking milestones and deliverables against key objectives.

• Served as the main liaison between clients and technical teams, ensuring seamless communication and resolution of issues.

• Defined APIs, workflows, and configurations; managed production releases with clients.

• Coordinated cross-departmental efforts to address enhancement requests and ensure customer satisfaction.

• Created comprehensive documentation including project plans, handoff reports, and progress summaries.

Project Manager

Eyeson Digital Surveillance & Management Systems — October 2022 – November 2023

• Oversaw planning, organization, and execution of digital surveillance projects across multiple sites.

• Controlled project schedules, budgets, and resources to ensure timely completion.

• Directed project teams, established task priorities, and maintained documentation and reporting.

• Maintained strong relationships with clients and vendors, achieving high satisfaction ratings.

Senior Technical Support / Service Manager

T3 Computer Services / Solaris — July 2020 – June 2022

• Directed a technical support team managing remote and onsite IT operations for multiple clients.

• Ensured SLA compliance by assigning and monitoring service tickets efficiently.

• Provided guidance on implementation, troubleshooting, and system optimization.

• Managed backup and recovery systems, network configurations, and security protocols.

• Oversaw documentation of all service requests, ensuring accountability and transparency. IT Manager

Acme McCrary Corporation — May 2010 – July 2020

• Managed full IT infrastructure including servers, networking, and telecommunication systems.

• Implemented and maintained security protocols, CCTV, and access control systems.

• Oversaw IT budgeting, policy creation, and performance reporting.

• Directed end-user support for hardware, software, and label printing systems. Led system backups, disaster recovery planning, and SOP development. IT Coordinator

New Buffalo Central America — March – December 2009

• Administered internal systems, networks, and end-user support.

• Installed and maintained software and hardware components to ensure continuous operations.

• Enhanced IT coordination processes between departments. Database Management (Contract)

Central America Today Magazine — August – October 2007

• Conducted data cleansing and optimization of the client database to improve marketing efficiency.

Planning Assistant

Liberty Honduras (ZOLI America) — 2005 – 2007

• Scheduled and tracked production orders for embroidery operations.

• Monitored production performance and coordinated material supply with manufacturing and purchasing teams.

Logistics Coordinator

Seaboard Solutions (ZIP Buffalo) — 2005

• Maintained container inventory, coordinated logistics, and ensured on-time delivery.

• Reported cargo progress and managed communication with clients. Customer Service Assistant

Skip’s Honduras (ZIP Villanueva) — 2003 – 2004

• Resolved customer inquiries and escalations efficiently.

• Prepared reports and maintained documentation for service improvements. Technical & Professional Skills

Category Skills

IT Management Systems Administration, Network Security, Infrastructure Planning Project

Management

Agile / Waterfall, Budgeting, Risk Mitigation, Cross-Team Coordination, Resource Planning, Stakeholder Management

Technical Tools Windows Server, Active Directory, Microsoft 365, VPN, Firewalls Cloud & Data Cloud Computing (Azure/AWS), Backup & Recovery, Data Analysis Cybersecurity Access Control, CCTV Systems, Threat Mitigation, Policy Enforcement Soft Skills

Leadership, Strategic Thinking, Communication, Problem Solving, Adaptability

Key Qualifications

• Over 15 years of proven experience in IT operations and project management.

• Strong background in network administration, cybersecurity, and infrastructure development.

• Skilled at leading cross-functional teams and managing full project life cycles.

• Hands-on experience with industry-leading project management and CRM tools for improved collaboration, reporting, and delivery

• Committed to continuous learning and adopting emerging technologies to improve efficiency and reliability.

Contact this candidate