Operations and Data Quality Leader

PROFESSIONAL SUMMARY

WORK EXPERIENCE

JEAN A. BOWMAN

Lynchburg, VA 24502 434-***-**** ********@******.*** Efficient and knowledgeable, with over 21 years of professional experience and proven abilities in data quality and administrative support. Adept at optimizing workflows and enhancing team performance, I foster a collaborative environment that drives efficiency and motivates staff to achieve operational excellence. Skilled in report generation and effective communication, I would be able to easily transition into the role with little to no training required.

APRIL 2024 MARCH 2026

Probation Support Supervisor United States Probation Office Lynchburg, VA Supervising probation technicians in multiple locations involved in operational activities for the Courts, including assigning and reviewing work, evaluating performance, and administering training.

Supervising, delegating, and prioritizing workload. Identifying issues and resolving disputes. Maintaining accurate documentation, statistics, and employee records. Monitoring data quality assurance activities.

Answering procedural questions for Courts, staff, and the public. Providing customer service and resolving difficulties while complying with regulations, rules, and procedures.

Implemented training programs for new hires to ensure competency in administrative tasks.

Promoted a positive work culture that encouraged teamwork and professional development.

Conducted regular meetings with staff to discuss updates, issues, and solutions. Implemented policies and procedures to improve office workflow and efficiency. Supervised office staff, ensuring efficient operation and meeting of all deadlines. Coordinated schedules, assignments, and workflow to optimize productivity. Analyzed operational processes to identify bottlenecks and implemented solutions to resolve them.

Researched and compiled data to produce operational reports for senior leaders. APRIL 2021 APRIL 2024

PACTS Administrator United States Probation Office Lynchburg, VA Maintaining accuracy and completeness of official case records from case opening to final disposition.

Checking the accuracy of daily data entries. Maintaining user log errors. Reviewing entries made to the PACTS system. Performing automated quality check on client records. Verifying case openings and closings.

Performing edits and corrective actions to ensure the accuracy of data, files, and records.

Performing workload analysis. Generating monthly and quarterly statistical and customized reports for review by management. Submitting reports to the Administrative Office as necessary.

Generating, analyzing, and reporting quality control information. Maintaining PACTS database information. Reviewing contents and determination information for archiving and purging, establishing users to gain entrance to the system, and modifying the database as necessary.

Advising users on proper data entry, modification, and retrieval procedures necessary to ensure the integrity of the database, developing revised procedures for data entry, and providing training to new employees on PACTS, as well as providing follow-up training and documentation to end-users on an as needed basis. Assisting with project process improvement for PACTS and other database initiatives. Responding to research requests from the Management Team and preparing reports regarding trends in statistical data.

FEBRUARY 2005 APRIL 2021

Probation Clerk United States Probation Lynchburg, VA Assisting officers in performing investigations of all types (e.g., collateral, pretrial, presentence, post conviction, etc.).

Supervising lower risk caseloads of offenders.

Contacting various local law enforcement and regulatory agencies to collect and record information for pretrial, presentence, and collateral investigation reports. Conducting law enforcement and other record checks via various automated systems. Assisting with the transfer of cases to other districts and/or jurisdictions. Maintaining case records as required.

Participating in and contributing to ongoing training programs. Receiving, prioritizing, and routing all incoming materials from within the court to appropriate individuals in the office.

EDUCATION

SKILLS

ADDITIONAL INFORMATION

Receiving, screening, and routing incoming and outgoing mail to appropriate persons or offices, and processing mail requiring special handling. Maintaining, updating, and tracking paper and electronic files. Media Arts & Design

James Madison University, Harrisonburg, VA

1998

High School Diploma

Appomattox County High School, Appomattox, VA

Extensive knowledge of PACTS and

court processes

Multitasking Abilities

Policy implementation

Relationship building Effective communication

Training employees Performance management

Professionalism Policy development

Report generation Time management abilities

Staff motivation Data entry

Administrative management Workflow optimization

In my time with the Western District of Virginia, I served as a member of the training committee for 15 years, was the Law Enforcement Notification Systems (LENS) Coordinator, served as liaison for the Immigration and Customs Enforcement (ICE) Data Exchange Program, served as the Location Monitoring Assistant, was named as a national instructor for the National Information Standards Academy (NISA), was the point of contact for the Data Quality Initiative leading up to the rollout of PACTS 360, handled monthly verification of the NCIC Supervised Release Files, and was the record keeper of training hours for the entire district. I am also proficient in Microsoft Word, PowerPoint, and Excel.

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