Administrative

TELEISHA L. JOHNSON

Customer Experience Specialist

817-***-**** + ***************@*****.*** + Fort Worth, TX

Professional Summary

Dedicated and customer-focused professional with a strong background in delivering exceptional service and enhancing customer

experiences. Known for building lasting client relationships, resolving complex issues with efficiency, and consistently exceeding

customer expectations. Skilled at navigating fast-paced environments while maintaining a commitment to empathy, active listening,

and personalized service. Driven to create positive, memorable interactions that foster customer loyalty and support organizational

success.

Work Experience

Delta Air Lines Dallas/Fort Worth, TX

Customer Experience Specialist 06/2022 - Present

+ Provide exceptional customer service by addressing inquiries and resolving issues related to reservations, flight policies, and

procedures

+ Utilize premium sales and service training to deliver personalized experiences for high-value customers

+ Solve customer problems efficiently using acquired knowledge and available tools, ensuring satisfaction with every interaction

+ Connect with customers through active listening and empathy, fostering loyalty and positive feedback

Small Business Administration Irving, TX

Loan Officer 03/2020 - 05/2022

+ Delivered tailored customer solutions by evaluating individual needs and guiding clients through the loan application process

+ Fostered strong relationships with clients, providing clear communication and support throughout the loan lifecycle

+ Ensured a seamless customer experience by coordinating with internal teams and resolving any client concerns promptly

+ Maintained a high level of customer satisfaction through proactive problem-solving and a focus on customer-centric service

Sewell Ford Dallas, Tx

Business Development Specialist 10/2015 - 05/2022

+ Generated new business opportunities by engaging with prospective clients and building strong relationships with existing

customers

+ Acted asa liaison between marketing and sales, qualifying leads and coordinating on-site appointments with account executives

+ Initiated business conversations and developed partnerships to drive sales and expand the company's client base

+ Collaborated on marketing campaigns to create and execute strategies that aligned with business goals

Education

University of Texas at Arlington Arlington, TX

Coursework toward Bachelor of Science in Nursing 08/2005 - 05/2010

Tarrant County College Fort Worth, TX

Associate of Arts 06/2002 - 12/2004

Skills

Customer Service Excellence - Active Listening & Empathy - Conflict Resolution & Problem Solving - Team Collaboration & Leadership -

Effective Communication « Time Management & Prioritization - Adaptability & Flexibility - Client Relationship Management

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