Versatile Client Services & Operations Professional

Jack Chan

929-***-**** *********@*****.***

Experience

Client Service/ Customer Service / Administrative /Front Desk

• Supervised team & provided motivational mentoring & coaching/training for staff training & development for operation support & administrative process of the company.

• Managing Client portfolios and relations by maintaining client relations & handling client billing conflict disputes & discretionary credit resolution.

• Provided technical explanations & marketing of Company products/services by utilizing techniques to reach beyond company revenue goals.

• Implemented new company marketing strategies to establish/negotiate relations with building managers and superintendents.

• Data Analyzing & Data entry of client work orders & conflict discussions General Contracting/ Repairing/ Manufacturing Production Operations

• Assisted of Welding, & Installations of electrical pipelines, Equipments, & electrical panels

• Maintaining facility operations & equipment operations under Osha Regulations & Safety

• Self assembled, Builded, Constructed, Created, installed Wall Shelfs, Coffee tables

• Cost avoidance & Reduction of materials & supplies.

• Defect analyzing & General Retouching, Refinishing of furniture Repairs

• Production Planning & scheduling of products & merchandise

• ordered processing & fulfillments of products between truckloads & flight schedules 2021 Logistics Warehouse Agent

( Seasonal ) John.F. Kennedy Airport - World Flight Services ( Amazon Network ) 2018 Electrician Assistant

( Project Based ) Elite Electrical LLC

2016 - 2017 Account Executives

Global Security Services

2013 - 2015 Account Executives

Verizon Fios

2008 - 2013 Client Service Representative

Time Warner Cable ( Spectrum )

2007 ( internship ) Tech Support / HelpDesk Support Department of Environmental Protection

Certifications - Osha 30, Security Guard 8hr - 16hrs Computer Knowledge Competencies

Ms Office Suites ( word, excel, powerpoint,), Apple Suites ( Pages,Numbers, Keynotes ) Comptia A+, Network+, Security+

Education - Queens College City University of New York

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