Administrative/Customer Service Professional with Remote Experience
Resume:
Amanda Snapp ************@*****.***
Dear Sir or Madam:
I am responding to your Job Offer for an open position with your company. It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your needs precisely.
As you will see from the enclosed resume, I have the necessary experience that will consider me to qualify for the position. I have experience in Clerical, Front Desk, Teaching, Telemarketing, Sales, Appointment Setting, Drafting, Business Ownership, Marketing. I’m also HIPPA Certified, Experienced in Customer Service, and have 5C Security Clearance.
My resume does not reveal my professional demeanor and appearance. In a business environment, these qualities are of the upmost importance in dealing with clients, as well as, co-workers. In me, you will discover a reliable, detail-oriented, and extremely hard-working individual. One who will serve as a model to encourage others to demonstrate the same high standard of professionalism.
I may be reached @ 470-***-**** or 470-***-****, if you have any further questions.
Thank You,
Amanda Snapp
Amanda Snapp
************@*****.***
Georgia/Tennessee
Objective: To be able to utilize my skills and knowledge into what I enjoy doing. As well as developing a strong and long-term professional career for myself. I am one who will serve as a model to encourage others to demonstrate the same high standard of professionalism.
Software Capabilities: Microsoft Office, Teams, Zoom, Word, Excel, PowerPoint, Access, Outlook, Publisher, Works, Citrix, Gateway, Redcap, Genesis Dialer, Processor, Adobe Photoshop, Adobe Illustrator, Auto CADD, Salesforce, SAP, VPN, CRM, AIMS, PAS, ICMS, DocuFlow, Secure Touch, Coursera, Zendesk, Help desk, LifeSYS, Central Interface, Jabber/Jabber Finesse.
Qualifications/Certifications: Remote WFH, 5C Security Clearance, Artist, Spanish Speaker, Receptionist, Secretary, Filing, Data Entry, Teacher, Customer Service, Type 35 to 45 wpm, Contact Tracing, Test Scheduling/Results, 2x HIPAA Certified through John Hopkins University, Taleo, Coursera, Customer Service Rep (Inbound & Outbound) Independent Contracting, Appointment Setting, Clerical, Network Marketing, Telemarketing (Inbound Calls), Call Center, Drafting, Business Ownership, Travel Booking, Work from Home, Cyber Security & Privacy Awareness Training, ABC License
Education:
Class Of 03 Cherokee High School Rogersville, TN
(Apr.08-May 2011) Atlanta Tech College Atlanta, Ga Drafting
Professional Experience:
(Jan.2025- Dec. 2025) Belmont University Nashville, TN
Catering/Dinning Service w/ Sodexo
• Food Service worker in the Dinning Hall of Belmont University
• Responsible for prepping designated stations with food and service for 500+ students/ people on campus.
• Assisted Catering Services on campus for events large and small.
• Trained by Sodexo for ABC License to Bartend/Serve alcohol in the State of TN
(Dec.2023- Apr.2024) MetLife Accident & Health Nashville, TN
CSR for MetLife Accident and Health Claims
•Fully REMOTE on behalf of NttData to work with MetLife Accident and Health Claims assisting policy owners with their Insurance Claims. Ensure the terms and conditions of quote are compliant with legal requirements
•Verify the identity of customer, what’s covered and what’s not, Ensure accuracy of quote provided to member and payment of the claim is released on time to the member.
● Support incoming calls from customers who have questions about their Health, Accident, Death and Injury Claims, enrollment, benefit inquiries, health screening benefits and claim payouts.
•Experience documenting cases, tracking tickets, logging support requests, HIPAA logs
● Represented MetLife by explaining benefits and, claim setups on policy owner’s policies by answering all incoming calls to determine the nature of call for information relevant to the concern or inquiry as needed.
● Assisted members with Billing Inquiries, Continuation of coverage, Ensure accuracy of quote provided to customer, EFT & check benefits,1095 Tax Form, & Escalations to the required departments,
•Data Entry, Salesforce, Sap, HIPPA Certified, Cybersecurity Training, ZENDESK
(Oct.2023- Dec. 2023) Accenture Nashville, TN
CSR for Massachusetts Health Connector w/ Collabra
● Contract Fully REMOTE on behalf of Collabra to work with Accenture for the State of Massachusetts Health Connector assisting residents of Massachusetts with Free Healthcare.
● Support incoming calls from members who have questions about their health, becoming a new member, Benefit inquiries, eligibility and applying for State of Massachusetts free Health Care.
● Represented the Health Plan by answering incoming calls and documenting all incoming contacts to determine the nature of call for the appropriate health plan, medical group or facility personnel to obtain information relevant to the concern or inquiry as needed.
•Verify the identity of member, what’s covered and what’s not, Ensure the member is covered on the coverage date once the plan is accepted by member.
● Assist members with Billing Inquiry, Experience documenting cases, tracking tickets, logging support requests, make payments, EFT Inquiry, General Reinstatement Requests, Service Review,1095 Tax Form, Escalations to top Tier, Add or Remove Dependent.
• Ensure accuracy of quote provided to customer.
● Data Entry, Salesforce, Sap, HIPPA Certified, Cybersecurity Training, Salesforce, ZENDESK
(June- Sept. 2023) McKesson Dallas, TX
CSR w/AbbVie
Contracted and Fully REMOTE: Process Dr. Referrals for Gynecologist, Urologist, & Pediatrician’s patients Prescriptions to be filled.
Verify the identity of patient on what’s covered and what’s not, Support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage.
Provide information about their insurance coverage & benefit plans if required, as well as, Ensure accuracy of quotes.
Assist with applying for copay assistance.
Navigate through multiple computer applications utilizing laptop & dual monitors.
Familiar with Docu-Flow (Referrals) and processing them through ICMS.
(Oct. 2022 - April 2023) U.S Dept. of Education Goodlettsville, TN
CSR for Federal Student Aid w/ACSI
• Customer Service Representative working REMOTE on behalf of ACSI with U.S Dept. OF Education assisting students with applying for Federal Student Aid.
• Answered inbound calls for students needing assistance with their FAFSA form, Account Recovery, Account settings, Account setup for FSA ID’s, and Grants.
•Trained and certified in HIPAA, Cyber Security, ZENDESK, Salesforce, Aims, etc.
(Jan.- Mar.2022) Brook Source Nashville, TN
TSR Agent w/ Rhode Island Dept. of Health
• Test Scheduling and Results Agent working on behalf of RIDOH in stopping the spread of COVID-19
• Answered inbound calls from RIDOH residents who needed to schedule Covid-19 tests, also answered inbound calls for RIDOH residents calling to receive their Covid-19 Test Results
•Trained and certified in HIPAA, Salesforce, ZENDESK
(Sept. 2021 – Oct. 2021) ABSI Nashville, TN
Contact Tracer w/ TN Dept. of Health
Remote: Agent working on behalf of the TN Dept. of Health in stopping the spread of COVID-19
Outbound calls to cases who tested positive for COVID-19
Tracing cases for close contacts, their covid-19 symptoms, and all destinations they have attended
Update TN Dept. of Health of all information retrieved from the case, regards to their health issue
Trained and certified in HIPAA, Citrix Gateway, Salesforce
(Jan.2018 – 2021) Infamous Ink Atlanta, GA
Artist/Tattoo Professional
First Lady in 3 Tattoo Shops throughout Atlanta from 2008-2017
Utilize Disposable Tubes and Needles to Create Artwork on People’s Body.
Assisted in managing the shop from open to close.
(Jan. 2017 – Sept. 2017) Metro PCS Atlanta, GA
Authorized Dealer
Authorized to connect and disconnect Metro PCS customer’s service. Authorized to activate service into new and used phones,
Authorized to verify information in the system using Q Pay, as well as handling cash for the purchase of Metro PCS phones and other accessories.
Authorized to conduct ESN changes and importing numbers from Metro PCS phones into other brand phones and authorized to connect with Customer Service, port/transport service.
(Jan. 2016 – Dec. 2016) TLC Atlanta, GA
Network Marketing Rep/ Ind. Business Owner
Marketed and Sold Online Health and Weight Lose Products for Total Life Changes.
Responsible for Recruiting and building a team of IBO's and representatives.
(Mar.2015– Dec. 2015) Paycation Travel Atlanta, Ga
Network Marketing / Travel Agent
Certified to Book Travel for Individuals and start my own Agency as an IBO.
Built a Clientele and Marketed Travel online.
Responsible for Recruiting and building a team of IBO's and representatives.
Took Training to book cruises, vacations, flights, etc.
Built a large following through social media for business growth.
CLIA and IATA Certified
REFERENCES:
Taneiah Butler Supervisor 615-***-****
Jamelia Thayer Business Partner 404-***-****
Ronnie Dakkid Supervisor 931-***-****
Contact this candidate