Medical Billing & Coding Professional (Aspiring)

Alicia Reed

Mobile, AL ***** 251-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with call center experience. Possess administrative and clerical skills and a solid understanding of the importance of accurate claims processing. Maintain confidentiality, pay close attention to detail for accurate and compliant documentation, and remain committed to ensuring optimal client outcomes.

CPR Certified.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Microsoft Office Applications – Word, Excel, and PowerPoint; Type 42 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR)

Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2026

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

PROFESSIONAL EXPERIENCE

TekSystem – Pensacola, FL 12/2025 – 02/2026

Customer Service Representative (Hybrid Call Center)

Answered inbound phone calls and assisted members with account inquiries.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Resolved member concerns professionally while maintaining high level of customer satisfaction.

Everise – Mobile, AL 05/2025 – 11/2025

Customer Service Representative (Remote Call Center)

Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

VOLUNTEER EXPERIENCE

O’Kidz – Mobile, AL 2018 – Present

Volunteer

Establish appropriate limits to provide a fun, safe, and positive experience.

Set a positive example in conduct and maintain safety and cleanliness of the establishment.

Communicate with parents or guardians regarding daily activities, behaviors, and related issues.

Contact this candidate