Sales & Customer Service Professional with Growth Focus

KEVIN CROFT

480-***-**** ***********@*****.***

Professional Summary

Dynamic and results-driven sales and customer service professional with a strong background in retail, direct sales, and landscape services. Known for consistently delivering exceptional customer experiences, developing new markets, and driving business growth through expert communication, strategic planning, and a love of selling. Areas of Expertise

• Customer Relationship Management

• Retail & Direct Sales

• Conflict Resolution & Problem Solving

• Cold Calling & Lead Generation

• Market Research & Product Development

• Time Management & Organizational Skills

• Presentation & Public Speaking

Summary of Qualifications

• Proven ability to exceed sales goals and foster customer loyalty

• Excellent written and verbal communication skills

• Certified Thinking Into Results Business Coach – Proctor Gallagher Institute

• Highly adaptable in fast-paced, remote/hybrid work environments

• Strong attention to detail and accuracy in customer and sales data handling Professional Experience

Customer Service Account Executive CarMaxx – Tempe, AZ 10/2024 – 04/2025

• Built strong connections with inbound customers via phone and online platforms, offering tailored vehicle solutions.

• Guided customers through the full car-buying journey, including financing and delivery coordination.

• Delivered seamless transitions between online and in-store experiences to ensure customer satisfaction.

• Effectively managed time and navigated systems to handle real-time data while multitasking.

• Resolved conflicts professionally, even during high-pressure situations, ensuring a smooth experience.

Professional Driver Uber – Phoenix, AZ 07/2021 – Present

• Delivered safe, timely, and efficient transportation by planning optimal routes and maintaining high standards of vehicle cleanliness.

• Provided consistently exceptional customer experiences through active listening, empathy, and conflict resolution.

• Remained calm under pressure and applied defensive driving practices to ensure passenger and road safety.

• Earned high ratings and repeat customers by delivering dependable, courteous service. Customer Service Executive DISH Network – Chandler, AZ 06/2020 – 10/2021

• Responded to inquiries and resolved issues efficiently across multiple channels, ensuring a smooth customer journey.

• Processed orders, payments, and account changes accurately while upholding compliance and documentation standards.

• Maintained up-to-date knowledge of products and promotions to deliver informed solutions.

• Played a key role in customer retention by demonstrating empathy, product expertise, and responsiveness.

Sales/Marketing Dreamstyle Remodeling – Phoenix, AZ 05/2020 – 07/2021

• Connected with homeowners to deliver personalized remodeling solutions, using consultative sales to build lasting relationships.

• Drove strong closing performance by aligning customer needs with innovative bathroom remodeling plans.

• Managed accurate sales reporting and documentation, ensuring clarity across departments.

• Coordinated between departments to ensure project alignment and client satisfaction. Sales / Marketing Optimal Health Concepts – AZ, CA, NV, UT 07/2021 – 2006-20019

• Oversaw end-to-end operations including sales, marketing, team development, and product launches.

• Successfully introduced and scaled new product lines, increasing annual profits by 15– 35%.

• Built brand visibility through strategic trade show participation and community events.

• Led customer engagement efforts, driving brand loyalty through education and personalized support.

KEVIN CROFT 480-***-**** ***********@*****.*** Master Arborist / Supervisor Landscape Solutions – Chandler, AZ Prior to 2006

• Directed crews and managed job site logistics, ensuring timely and budget-conscious project execution.

• Delivered expert landscape design and maintenance services, growing repeat business and referrals.

• Led marketing and customer acquisition strategies to expand revenue streams.

• Introduced and managed a profitable weed control service division. Mortgage Banker / Loan Officer Pacific 1

st

S&L – Phoenix, AZ

• Originated and processed residential and commercial loans, ensuring full compliance with investor guidelines.

• Developed strong industry relationships to drive consistent pipeline growth.

• Provided clients with expert guidance through the loan approval process, resulting in high satisfaction and retention rates.

Sales Manager Motivational Concepts – Charlottsville, VA

• Sold, promoted, and managed large-scale training seminars for businesses and municipalities.

• Oversaw end-to-end operations from marketing and sales to event logistics and sponsorships.

• Built and led high-performing sales teams, driving attendance and profitability. Education & Professional Development

• Thinking Into Results Business Coach Certification – Proctor Gallagher Institute, Scottsdale, AZ

• Business Management – Mesa Community College, Mesa, Arizona

• Marketing and Business Administration – Brigham Young University, Provo, UT

• Golf Course Management AAD – Mundus Institute, Phoenix, Arizona KEVIN CROFT 480-***-**** ***********@*****.*** KEVIN CROFT

Mesa, AZ 480-***-**** ***********@*****.***

Dear Hiring Manager,

As a seasoned professional with a strong track record in sales, customer service, and relationship management, I am excited to apply for opportunities with your organization. I am confident that my passion for delivering excellent service and my ability to consistently exceed performance targets align well with your team’s goals.

In every role I've held, I’ve contributed to profitability and growth by building trust with clients, solving challenges creatively, and motivating teams to exceed expectations. My background in retail, direct sales, and customer service has honed my skills in communication, conflict resolution, and strategic planning—essential qualities for any results-driven environment. What truly defines my approach is a growth mindset and a commitment to integrity and service excellence. I bring energy, reliability, and a solution-focused attitude to every interaction, whether I'm working independently or collaborating across departments to drive goals forward. I would welcome the opportunity to contribute to your organization and discuss how my experience and enthusiasm can support your team. Thank you for your time and consideration. Sincerely,

Kevin Croft

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