Pharmacy Tech and Patient Care Specialist
Resume:
Shannon Thomas
Cincinnati, OH *****
*******.**********@*****.***
Professional Summary
I worked from home,taking inbound and outbound calls, helping customers with insurance some needs,and prescription needs. Also providing great customer service. I also do STNA work, helping resident with their needs, while providing great customer servie.
Skills
Medication Dispensing
Insurance Billing
Drug Inventory Control
Insurance Verification
Regulatory Compliance
Education
South Western Medical School Springdale, OH
GED
Work History
January 2018 - November 2020
Humana - Springdale, OH
Pharmacy Technician
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
March 2016 - August 2018
RDI Marketing - Blue Ash, OH
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
August 2011 - July 2015
Maple Knoll Communities - Springdale, OH
STNA
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
I have computer skills, nursing skills, customer service experience, also experience with inbound a
I have experience in many fields. Some of my high lights are, Stna work, inbound and outbound calls,I have 20 years customer service, and fluent with computers. I enjoy learning and picking up different skills, I am a fast learner, and i do not mind going that extra mile to understand and master my craft.
November 2023- October 2024
Priority Health
Remote CSR
Received inbound and outbound calls. Also helped member wit Medicare issues on their accounts. I looked up claims, took payments, and checked benefits.
Fast pace environment, even though it was work from home.
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