Career-focused Customer Service Professional with Healthcare Exposure
Resume:
Justice Vinson
Shelbyville, KY *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Loyalty Specialist
Consumer Cellular-Remote
March 2025 to Present
Assist with troubleshooting devices
Paying bills
Purchasing new devices
Assisting with any questions or issues cx had with cellular devices and services we provided. Inbound and outbound call center
Member Experience Advisor
NationsBenefits-Remote
December 2023 to March 2025
Remote position. Help members manage benefits, according to regulations with the health plan, assisting with balances, orders, trouble shooting, card ordering, disputes, refunds and more Pharmacy Technician re enrollment specialist
KnippeRx-Louisville, KY
October 2023 to March 2024
Re enroll patients in program, refill prescription and help with any other needs the patient may have Call Center Agent/Customer Service
Geek Sqaud-Louisville, KY
January 2019 to January 2021
Assist customers in any needs they have and provide the best customer possible. answer trouble shoot questions, get bcustomers fowarded to the correct department, schedule appointments, set returns, track packages.
Customer Service Representative
Thorntons Inc.-Louisville, KY
October 2019 to February 2020
As a customer service representative, it is my responsibility to take care of my customers needs and provide the best service possible
Cashier/Customer Service
Speedway LLC-Louisville, KY
November 2018 to January 2019
Clean. Stock. Provide excellent customer service.
Education
High school diploma and culinary degree (High school or equivalent) Whitney m young job corps center-Simpsonville, KY
May 2013 to May 2014
Upper secondary education
Skills
Communication skills Communications Customer support Patient service Clerical experience Medicare Driving Microsoft Excel costumer service Customer complaint resolution Administrative experience Word Processing IT Shift management Typing Customer Care Software issue identification Hardware support Computer hardware Interpersonal skills Computer operation Interpersonal communication Desktop (troubleshooting support) Empathy Organizational skills Time management Customer issue escalation Quality control Microsoft Office Collaborate with healthcare professionals Front desk Computer Skills Filing Phone Etiquette Microsoft Powerpoint Software installation Phone communication Live chat Data entry Writing skills Phone answering Security Spreadsheets Customer communication Microsoft Word Order entry Customer inquiry handling Assembly Office experience Customer service Phone call management Care coordination Call transfer Crew Member Microsoft Outlook Medical administrative support Call Center Sales Cash Handling Attention to detail
Languages
• English
Certifications and Licenses
Driver's License
First Aid Certification
Drivers License
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