Detail-Oriented Content & Support Specialist

Christie Brown

Remote Killeen, TX (CST)

***********************@*****.*** 404-***-****

Professional Summary

Detail-oriented and systems-driven professional with experience in high-volume customer communication, content support, and process improvement. Skilled in creating clear, engaging written content, managing digital interactions, and maintaining brand consistency across platforms. Known for catching details others miss, improving workflows, and delivering polished, thoughtful work in fast-paced environments.

Core Skills

● Content Writing (Captions, Messaging, Tone Alignment)

● Community Support & DM Management

● Social Media Platforms (Instagram, Facebook, LinkedIn)

● Canva (Graphics, Carousels, Templates)

● CRM & Documentation Accuracy

● Process Improvement & Workflow Optimization

● Email & Course Platforms (Kajabi, similar systems)

● High-Volume Communication Handling

● Attention to Detail & Quality Control

Professional Experience

Customer Support Representative

GC Services (Toyota Financial Services) Remote & Onsite Dec 2024 – Mar 2026

● Managed high-volume inbound customer interactions while maintaining accuracy and professionalism

● Documented detailed account notes with precision, ensuring compliance and clarity across systems

● De-escalated customer concerns and provided clear, solution-focused communication

● Maintained consistent performance under strict quality and compliance standards

● Identified workflow gaps and adapted quickly to process changes Customer Support / Operations

Teleperformance Remote & Onsite

Jan 2020 – Oct 2021

● Assisted customers with account, billing, and service-related inquiries across multiple platforms

● Maintained organized communication and ensured timely follow-ups

● Supported operations through administrative tasks and system navigation

● Managed multiple tools simultaneously while maintaining attention to detail Entrepreneur / Independent Contractor

Handy.com & Cleaning Services

Jan 2021 – Dec 2024

● Managed client relationships, scheduling, and service delivery independently

● Delivered consistent, high-quality work with strong attention to detail

● Built long-term client trust through reliability and clear communication

● Developed and maintained efficient personal workflow systems Content & Communication Experience

Christ Center Coaching LLC – Administration & Content Support June 2021 – Jan 2022 (Contract)

● Wrote and refined customer-facing communication for clarity and tone

● Responded to high volumes of inquiries while maintaining a calm, professional voice

● Adapted messaging to align with brand voice and audience needs

● Simplified complex ideas into clear, digestible content Tools & Platforms

● Canva

● ChatGPT / AI Writing Tools

● Instagram, Facebook, LinkedIn

● Email Platforms (Kajabi, similar systems)

● CRM Systems

● Google Workspace (Docs, Drive, Sheets)

Strengths

● Strong attention to detail and quality control

● Ability to follow and improve structured systems

● Clear, natural, and professional communication style

● Reliable, consistent, and self-managed

● Quick to learn new tools and workflows

Availability

Available for 40–60 hours per month with flexible scheduling, including evening availability.

Contact this candidate