Customer Service & Tech Support Specialist Resume

Nylah LeeAnn Jackson

(Nylah is an U.S. Citizen based in Cincinnati, OH and She is available to start immediately) Professional Summary

• Highly motivated and customer-oriented professional with 4+ years of experience in technical support, insurance, retail, and warehouse environments.

• Skilled in handling customer inquiries, resolving complaints, and processing transactions in person and over the phone.

• Adept at building strong customer relationships, explaining complex information clearly, and maintaining professionalism in high-pressure situations.

• Experienced in technical troubleshooting, insurance policy renewals, billing assistance, and order fulfillment.

• Strong communication skills with excellent attention to detail and ability to multitask effectively.

• Committed to delivering seamless customer experiences, meeting performance targets, and supporting overall team success.

Skills:

• Customer Service & Client Support

• Insurance Sales & Renewals

• Technical Troubleshooting

• Microsoft Office & Excel

• Warehouse Operations

• Packaging & Manufacturing

• Leadership & Teamwork

• Food Safety & Cleaning Experience

• Load & Unload Logistics

• English Communication

Certifications & Licenses:

• Driver’s License (April 2022 – June 2026)

Education:

• High School Diploma from Pascagoula High School – Pascagoula, MS in August 2013 – May 2018. Professional Work Experience

Alorica – Pascagoula, MS Aug 2022 – Dec 2024

Technical Support Representative

• Encrypt & decrypt computers for secure data management.

• Troubleshoot hardware and software issues for clients.

• Clear browsing data, cache, and cookies to improve system performance.

• Recover passwords and create pass phrases to enhance security.

• Update computers and install system patches.

• Assisted customers by explaining technical solutions in clear, simple terms.

• Handled high call volumes while maintaining patience and professionalism.

• Documented customer issues and resolutions for future reference. The Insurance Store – Pascagoula, MS Jan 2019 – Dec 2021 Customer Service Representative

• Answered phones and assisted customers in the store with inquiries.

• Processed payments and renewed quotes for walk-in and phone customers.

• Handled billing questions, account updates, and customer policy changes.

• Resolved customer concerns quickly to maintain satisfaction and trust.

• Built strong client relationships by providing accurate information and support.

• Assisted new customers with insurance plan options and coverage details.

• Maintained detailed records of customer transactions and communications. Walmart Distribution Center – Onin Staffing – Irvington, AL Sep 2018 – Nov 2020 Warehouse Associate

• Loaded 18-wheeler trailers and scanned boxes for inventory accuracy.

• Assisted with packaging, labeling, and verifying shipments.

• Supported team members with safe loading and unloading practices.

• Provided responsive service to meet internal customer (driver and supervisor) needs.

• Maintained communication with supervisors to ensure timely order fulfillment.

• Reported damaged or missing products to ensure customer satisfaction.

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