Reliable, Flexible Work-from-Home CSR Available Now
Resume:
Jacqueline Carlyon
Greeley, CO ***** 970-***-**** *************@*****.***
Summary
Resolute Customer Service Representative with a focus on service efficiency and customer retention. Ability to resolve conflicts and enhance customer satisfaction through effective communication, expressing empathy and active listening.
Skills
Customer service CRM software
Problem Solving
Other Core Competencies
Service efficiency Conflict resolution.
Product knowledge Active listening
Empty Quick Learner
Experience
Customer Service Representative
Intuit – Turbo Tax 03/23/25 – 04/15/26
Verified the customers personal information making sure we had correct information
Verify that all tax documents were uploaded.
Answered questions the customer had and transferred them to a Tax Expert
CUSTOMER SERVICE REPRESENTATIVE 10/01/2025 – 01/04/2026
10/01/2025
Change in position
Kaiser Permanente: Temporary position
Worked as the closer for the insurance agent with the annual enrollment into the Senior Advantage for Medicare.
Verifying the application for accuracy and completeness.
If there are any errors, we contact the agent and have them correct the information or we would request the agent to call back customer.
If everything was correct, we could complete the enrollment and thank the person for being a member of Kaiser Permanente.
TTEC - Greeley, Colorado; 05/06/2019-10/01/2025
USAA- worked 6 Half years serving as the front-line customer service representatives.
Assisted customers with inquiries and provided product information effectively.
Assisted member with unauthorized transactions on their account and helped to cancel debit cards and fill out reports so the fraud department could investigate and help to resolve the members problem and refund the stolen money.
Resolved customer complaints through active listening and problem-solving techniques.
Collaborated with team members to streamline service processes and enhance efficiency.
Escalated complex issues to supervisors for prompt resolution and follow-up.
Managed high call volumes efficiently.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Developed strong relationships with customers by providing personalized assistance and support.
c 04/2017 - 03/2018
Sam's Club - Greeley, Colorado
Followed health codes and regulations regarding food handling procedures.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
CUSTOMER SERVICE REPRESENTATIVE 05/2014 - 05/2017
TelTech Systems - Greeley, Colorado
USAA- Fraud front line customer service representative
Assisted members with unauthorized transactions on their account and helped to cancel debit cards and fill out reports so the fraud department could investigate and help to resolve the members problem and refund the stolen money.
Assisted customers with inquiries and provided product information effectively.
Resolved customer complaints through active listening and problem-solving techniques.
Maintained a positive attitude while managing high call volumes during peak hours.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Education and Training
Southwest High School - St Louis, MO
High School Diploma
05/1971
Missouri Technology- St. Louis, Mo
Certificate- Electronics training
03/1990
Some college courses are required for various positions in banking.
Prefer to work from home.
Contact this candidate