Customer Experience & Sales Professional

Marcie Fraser

Jarrell, TX ***** +1-254-***-**** ************@******.***

Professional Summary

High-impact customer experience and sales professional with a proven ability to drive revenue, build loyal clientele, and perform in fast-paced, high-pressure environments. Background spans both hospitality and automotive sales, combining strong people skills with operational efficiency, inventory control, and closing ability. Known for reading customers quickly, upselling naturally, and turning one time interactions into repeat business. Willing to relocate to: Temple, TX - Round Rock, TX - Georgetown, TX - Jarrell, TX Work Experience

Lead Bartender

The monkey barrel Temple, TX

October 2025 to Present

* Run high-volume shifts with speed, accuracy, and strong customer engagement

* Increase check averages through confident upselling and personalized recommendations

* Build repeat clientele by creating a consistent, high-energy guest experience

* Maintain full control of bar operations including inventory, restocking, and cleanliness

* Handle cash and POS transactions efficiently with zero disruption to service flow Automotive Parts Advisor

Garlyn Shelton Auto Group Temple, TX

May 2023 to Present

* Consistently hit and exceed sales goals through product knowledge and strong customer communication

* Turn first-time buyers into repeat customers by building trust and reliability

* Source hard-to-find and discontinued parts, solving problems others can’t

* Improve workflow efficiency by reorganizing inventory systems and reducing retrieval time

* Train new hires to quickly meet performance standards in both sales and operations

* Maintain strong relationships with shops and mechanics, driving steady referral business

* Work cross-functionally with service and finance to ensure smooth transactions and satisfied customers Bartender/Server

Nolan creek brewery Belton, TX

October 2024 to January 2026

* Delivered fast, engaging service in a high-traffic brewery environment

* Trained new bartenders on service standards, drink execution, and POS systems

* Helped drive traffic through events, themed nights, and customer engagement

* Managed inventory and bar readiness during peak hours without service breakdown Greeter/Customer Service Representative

Garlyn Shelton Auto Group Temple, TX

July 2021 to September 2021

* Set the tone for customer experience from first interaction to handoff

* Managed scheduling, calls, and front-end coordination in a fast-paced environment

* Handled customer concerns directly, keeping operations smooth and professional Server/Cashier

Rustic Cafe Bartlett, TX

June 2020 to August 2021

* anaged multiple tables and transactions efficiently in a fast-paced setting

* Increased sales through strong menu knowledge and natural upselling

* Maintained high service standards under pressure while keeping operations clean and organized Education

Clinical Psychology (College degree)

University of Mary Hardin-Baylor Belton, TX

August 2021 to June 2022

High school

Holland High School Holland, TX

August 2008 to May 2021

Skills

Problem Solving Under Pressure Catalog Systems ( General Motors, ETKA, VIDA) Inventory Management & Control Upselling & Revenue Growth Fast-paced Multitasking Hospitality Sales

& Closing Ability Customer Experience & Retention Team Training & Leadership POS Systems

( Reynolds&Reynolds, CDK; Shopify, Toast, Square)

Languages

English

Certifications and Licenses

TABC Certification

Food Handler Certification

Driver's License

Alcohol Beverage Control (ABC) license

ServSafe Food Handler Certification

ServSafe Alcohol Certification

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