Hospitality Professional: Guest Experience Expert

JACOB

MOSCOSO

Fort Lauderdale, FL

954-***-****

*************@*****.***

SKILLS

• Guest Experience Excellence

• Upselling & Menu Knowledge

• High-Volume Service

• POS Systems

• Communication

• Team Collaboration

• Bilingual

PROFESSIONAL SUMMARY

Service-driven hospitality professional with experience in high-volume dining environments and guest-focused service. Known for delivering elevated guest experiences, professionalism, and attention to detail. Seeking to transition into an upscale dining environment to refine fine dining service skills. EXPERIENCE

Server — Outback Steakhouse (April 2024 – Present)

• Provide attentive and personalized service in a high-volume restaurant

• Upsell menu items and guide guests through the dining experience

• Manage multiple tables while maintaining high service quality Teppan Chef — Benihana (May 2022 – June 2023)

• Delivered interactive dining experiences while cooking in front of guests

• Maintained high standards of food quality and presentation Warehouse Assistant — NAPA Software USA (May 2022 – Jan 2024)

• Organized and maintained inventory accuracy

• Inspected, packaged, and shipped orders efficiently Electronics Associate — Walmart (Nov 2023 – Jan 2024)

• Assisted customers with product selection and technical questions

• Maintained organized and efficient work areas

Style Consultant — Target (Jan 2022 – May 2022)

• Delivered personalized customer service

• Maintained product knowledge and engagement

Fulfillment Associate — Amazon (Nov 2021 – May 2022)

• Processed and packed orders in a high-volume environment

• Maintained inventory accuracy

Sales Associate — Party City (Nov 2021 – Mar 2022)

• Provided customer service in a fast-paced retail setting

• Maintained store organization

Crew Member — McDonald's (Jan 2019 – Nov 2021)

• Delivered fast and accurate service

• Handled cash transactions and maintained cleanliness Busser / Server Assistant — Pizza Time (Feb 2019 – Sep 2021)

• Supported servers and maintained the dining area

• Ensured timely and efficient service

EDUCATION

High School Diploma — J.P. Taravella High School (2022)

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