Remote Customer Service Specialist
Resume:
Dajah Jones
Houston, TX *****
***********@*****.***
Professional Summary
My name is Dajah jones and I am a Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative, E-Commerce
Goodwill-Houston, TX
February 2023 to October 2025
• Customer Communication:
• Respond to customer inquiries and concerns via email, phone, and online chat.
• Address issues with orders, product information, and returns.
• Maintain high customer satisfaction ratings by responding to inquiries promptly.
• Order and Shipping Management:
• Process orders, including packing and shipping items accurately and promptly.
• Assist with local pickup operations, including managing access for customers.
• Process returns and exchanges.
Customer service representative
Reliant energy-Houston, TX
March 2022 to December 2022
• Respond to customer inquiries via phone, email, or chat regarding billing, accounts, and service issues.
• Provide information about Reliant's energy products and services.
• Troubleshoot and resolve customer problems to ensure satisfaction.
• Process payments, handle account adjustments, and manage billing-related issues.
• Escalate complex issues to appropriate senior staff or departments when necessary.
• Maintain accurate records of customer interactions and account updates. CSR - Customer Service Representative
Amazon-Houston, TX
February 2018 to September 2021
Job responsibilities
• Customer support: Act as the first point of contact to answer customer questions and resolve issues via phone, chat, and/or email.
• Inquiry and order assistance: Help customers with product information, order tracking, payment matters, and general website navigation.
• Problem resolution: Efficiently and professionally address customer complaints and issues to ensure a positive experience.
• Documentation: Document customer interactions and escalate complex problems to the appropriate internal teams.
• Professionalism: Maintaining a high level of professionalism and empathy during all customer interactions.
Education
Adult Education (High school)
Madison highschool-Houston, TX
May 2010 to June 2014
Upper secondary education
Skills
Handheld computers Heavy lifting Call center experience Attention to detail Cargo van operation Order processing Basic math Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Individual consumer customer service International customer service experience Customer returns handling Technical troubleshooting support Clear language communication Materials handling Customer support - Customer support experience (3-5 years) Manual handling English Small business owner customer support experience Handling customer exchanges Typing Customer complaint resolution Phone communication Technical support representative experience Email customer support SAP CRM Ability to follow instructions Safe work practices Phone etiquette Billing issue inquiries Google Workspace Ethernet Computer literacy Customer service Managing customer accounts Phone customer support Windows Communication skills Decision making Live chat Salesforce Customer communication Customer support experience within manufacturing industry Microsoft Excel Driving Client services Data entry Delivery driver experience Driver communication tools Phone call management Organizational skills Customer support specialist experience Customer support experience within e-commerce industry Mobile devices Quality standards in production Customer inquiry handling Interpersonal skills Task prioritization Customer relationship building Microsoft Dynamics 365 Siebel Microsoft Office Microsoft Teams Sales Providing product information Technical user customer support Improving customer support response time - Customer support response time improved (21-30%) Call center agent experience Customer issue escalation Technical Proficiency Package delivery Manufacturing Customer support experience within retail industry Order inquiry handling Courier SMS customer support Cargo inspection Client interaction via phone calls Customer support experience within telecommunications industry Technical support Non-technical user support Computer operation
Languages
• English
Certifications and Licenses
Driver's License
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