Entry-Level Hotel Advisor Applicant: Customer-Focused Troubleshooter

Jeremie Jones

*** ***** *** ******, ********* ***, Chaguanas

868-***-**** **************@*****.***

Objective

Motivated and hardworking individual with experience in customer service, technical repair, and team collaboration. Seeking an opportunity to apply practical skills, strong work ethic, and problem-solving abilities to contribute effectively to organizational goals and customer satisfaction.

Professional Experience

TechFlexTT - Computer / IT Technician

October 2024 – October 2025

● Collaborated with various departments to support technical operations and system maintenance.

● Improved communication and teamwork skills by coordinating with colleagues to troubleshoot and resolve technical issues.

● Promoted products and services to clients unfamiliar with available technology solutions.

● Strengthened time management abilities through consistent deadline-oriented work. Wendy’s – Cashier / Burger Maker

May 2024 – August 2024

● Delivered efficient and friendly customer service, managing cash transactions and orders accurately.

● Prepared food items following company standards, maintaining cleanliness and safety protocols.

● Assisted with restocking and organizing inventory to ensure smooth restaurant operations.

● Supported team members during peak hours to maintain fast service and customer satisfaction.

Freelance Tech Repairman

2022 – April 2023

● Diagnosed and repaired smartphones, computers, and various electronic devices.

● Communicated technical information clearly to clients, ensuring understanding of repair procedures and maintenance.

● Maintained a reputation for reliability and quality service, gaining repeat customers through word-of-mouth referrals.

● Managed all aspects of the freelance business, including scheduling, customer service, and parts sourcing.

Coops Car Care - Quality Inspector

April 2023 – July 2023

● Ability to identify quality issues and communicate findings with supervisory teams to support corrective actions.

● Conduct detailed inspections of vehicles to ensure compliance with quality standards and specifications.

● Maintain strong attention to detail and follow quality procedures to ensure consistent service standards.

Education

Reno’s Edu Institute

Completed Units in:

● Management of Business – Units 1 & 2 (Grades: 4, 4)

● Entrepreneurship – Units 1 & 2 (Grades: 3, 4)

● Sociology – Units 1 & 2 (Grades: 3, 4)

● Communication Studies (Grade: 4)

● Caribbean Studies (Grade: 5)

ASJA Boys College, Charlieville

CSEC Subjects:

● English Language – Grade 2

● Mathematics – Grade 2

● Biology – Grade 2

● Geography – Grade 3

● Principles of Business – Grade 3

● Visual Art – Grade 3

Skills

● Customer Service: Experienced in fast-paced environments, ensuring customer satisfaction and efficiency.

● Technical Repair: Skilled in diagnosing and repairing common hardware and software issues.

● Communication: Capable of simplifying technical concepts for non-technical users.

● Time Management: Balances multiple responsibilities and meets deadlines effectively.

● Team Collaboration: Works well within teams to achieve goals and maintain smooth operations.

● Sales & Promotion: Able to engage customers and promote services effectively. References

Available upon request.

Contact this candidate